ELAINE DONASTORG
Bronx
Summary
Dynamic healthcare professional with extensive experience at Montefiore Medical Group, excelling in patient coordination and customer service. Proven ability to manage high-volume referrals and appointments, ensuring seamless access to care. Skilled in multidisciplinary collaboration and caseload management, delivering effective solutions while maintaining exceptional patient satisfaction.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Referral Coordinator
Montefiore Medical Group
Yonkers
06.2022 - Current
- Oversaw and managed the referrals workqueue for a full clinical site of six providers, applying project management principles to ensure timely and accurate processing.
- Managed, assigned, and tracked referrals, coordinating specialty appointments (Gastroenterology, Endocrinology, Dermatology, Urology, Ophthalmology) for adult and pediatric patients.
- Obtained, monitored, and maintained required authorizations for referred visits and diagnostic examinations.
- Coordinated cross-departmental and external provider services, proactively addressing patient care needs to maintain continuity of care, drive annual revenue growth, and improve overall patient retention.
- Provided exceptional customer service to patients and families, maintaining professionalism and empathy in all interactions.
Patient Coordinator
The Mount Sinai Hospital
New York
02.2019 - 05.2022
- Coordinated and managed high-volume patient scheduling, referrals, and diagnostic services using structured workflow and project coordination principles.
- Triaged incoming calls, processed insurance verification and authorizations, and ensured timely access to care.
- Provided pre-procedure patient education, obtained required medical clearances, and ensured compliance with safety and regulatory standards.
Front Desk Assistant
Metro Pain Specialists
Bronx
05.2017 - 02.2019
- Coordinated patient appointments, intake, registration, transportation, and checkout to ensure smooth care delivery.
- Managed insurance communications, including pre-authorizations, verifications, claims, and referrals.
- Monitored and coordinated patient treatment plans to support timely follow-up and continuity of care.
- Assisted paralegal staff with No-Fault and Workers’ Compensation cases, ensuring accurate documentation and case coordination.
Education
A.A.S. - Human Services
Bronx Community College
Bronx, NY05-2026
Certified Medical Biller and Coder -
The Manhattan Institute
New York, NY09.2018
High School Diploma -
Colegio Nuevo Orden
Dominican Republic08.2011
Skills
- Patient care coordination
- Bilingual customer service (Fluent in English and Spanish)
- Specialty appointment scheduling
- Caseload management
- Multidisciplinary collaboration
References
Available upon request.
Community Service
Volunteer Experience
- Cayuga Centers, NY | Volunteer Foster Parent, 10/2021 – 08/2025
Provided safe, supportive care for 50+ unaccompanied minors, transported to programs and activities, and supported their emotional and social development. - Montefiore's Caregiver Support Center, Bronx, NY | Volunteer, 09/2025 – Present
Assisted with daily operations, supported community outreach initiatives, and guided caregivers in accessing services and public assistance while providing compassionate, client-centered care. Collaborated with palliative care teams to support end-of-life transitions and provide meaningful accompaniment.
Certification
CPR- American Heart Association (Exp. 2028)
Timeline
Referral Coordinator
Montefiore Medical Group
06.2022 - Current
Patient Coordinator
The Mount Sinai Hospital
02.2019 - 05.2022
Front Desk Assistant
Metro Pain Specialists
05.2017 - 02.2019
A.A.S. - Human Services
Bronx Community College
Certified Medical Biller and Coder -
The Manhattan Institute
High School Diploma -
Colegio Nuevo Orden