Elaine Dos Santos
Miami Beach,FL
Summary
Results drive Sales Executive with a broad background in client relationship, customer acquisition and marketing. Highly customer-satisfaction and team success driven. Extensive experience in negotiation of contracts resulting in over $150M in sales. Energetic professional who is self-motivated, eager to learn with strong communication, analytical, problem solving skills. Career Skills Digital Marketing and Business to Client Relationship Specialist with 10 years of experience in online marketing and business to consumer Business Strategy across acquisition of customers, marketing budget Strong Customer Relationship Management Abilities, Customer-first mindset negotiation of Contracts Strong Oral, Speaking and Written Communication Skills Building Sales Team with over $150M in sales volume Creating and Executing Marketing Campaigns 10 years of experience in Sales of products still in development
Overview
8
8
years of professional experience
Work History
Sales and Marketing Executive
Coldwell Banker Realty
Miami Beach, FL
04.2021 - Current
- Cultivated and maintained strategic alliances with national and international customers
- Analyzed customer needs, market and valuation of competitors
- Analyzed sales and marketing data for improved strategies.
- Managed sales promotions and marketing strategies on major social media sites
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 200% in sales.
- Organized events and development presentations related to developers, customers.
- Pursued certification in Client Representation, Buyer and Seller Representative to improve creative sales skills and influence decision-makers.
- Served buyers and sellers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding over $150 million in sales
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales and Marketing Executive
Cervera Real Estate
Miami, FL
01.2015 - 03.2021
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed and executed online marketing programs and general business solutions resulting in increased company exposure such as cold calls, CRM, print advertising.
- Identified target in global audiences devising campaigns to match products and optimize results.
- Negotiated contracts, managed million dollar transactions providing quick turnaround for closing deals.
- Created strategies to drive customer acquisition and engagement.
- Coordinated campaigns for branding focused on target consumers.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
Customer Service Support Specialist
DLA Piper LLP, Innovative Discovery LLC Employee
Miami, FL
11.2013 - 12.2014
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated clients problems, using personal expertise and engaging customer at a 100% level.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Retained existing clients and developed new relationships by extending high quality and efficient support white glove service to national and international billionaires.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Bachelor - Mathematics
University of Rio De Janeiro And Universidade Salgado Filho
Rio De Janeiro09.2007
Accredited Buyer's Representative
National Association of Realtors
United States11.2021
Seller Representative Specialist
National Association of Realtors
United States04.2021
Skills
- Decision Making
- Self-Motivated
- Interpersonal Communication
- Critical Thinking
- Market Trends Analysis
- Campaign Performance Tracking
- Budget Forecasting
- Research and Development
- Contract Negotiation
- Marketing Strategy Development
- Relationship Building
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Sales and Marketing Executive
Coldwell Banker Realty
04.2021 - Current
Sales and Marketing Executive
Cervera Real Estate
01.2015 - 03.2021
Customer Service Support Specialist
DLA Piper LLP, Innovative Discovery LLC Employee
11.2013 - 12.2014
Bachelor - Mathematics
University of Rio De Janeiro And Universidade Salgado Filho
Accredited Buyer's Representative
National Association of Realtors
Seller Representative Specialist
National Association of Realtors