Elaine E. Ervin Hanks

• Addressed patient inquiries and concerns with expertise and compassion, ensuring high satisfaction rates.
• Promptly identified patient needs to optimize care delivery
• Delivered excellent service to customers in-person and via phone.
• Engaged customers with interpersonal skills, fostering positive interactions.
• Prioritized tasks effectively to meet service goals.
• Utilized various software tools to streamline processes and improve performance.

• Delivered family nursing practitioner services in Lane County, Oregon, conducting physical exams and assessments in patients' homes.
• Augmented care provided by the PCP, reported urgent symptoms.
• Ensured compliance with all standards during reviews, supporting quality care delivery.

• Provided primary care services to adolescent, adult, and transgender patients in a clinical setting.
• Delivered health and medication education to underserved and homeless clients, enhancing their access to care.
• Performed daily clinical duties accurately to maintain efficient clinic operations
• Worked with interdisciplinary teams to achieve healthcare goals and resolve care-related challenges.

• Primary care for adults and children, including infants
• Procedures: PAP smear, IUD insertion, Nexplanon insertion, simple suturing, toenail partial and complete removal
• Implemented telemedicine technology to enhance patient care delivery.
• Precepted FNP students from Gonzaga University, resulting in board passing and successful job placement.
• Collaborated with diverse team to achieve objectives and resolve product and service-related issues.

GPA: Magna Cum Laude