Elaine Espinosa
Camarillo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Client Benefit Specialist
County of Ventura, California
Ventura, CA
09.2023 - Current
- Assisted clients in understanding their benefits and eligibility criteria by providing detailed information and support.
- Developed and implemented strategies to ensure compliance with benefit regulations and policies.
- Processed enrollment forms, changes in status forms, terminations and other benefit documents in a timely manner.
- Monitored open enrollments to ensure accuracy of employee selections and that deadlines were met.
- Provided customer service support to employees regarding questions or concerns about their benefits packages.
Banker Team Lead
Wells Fargo
Camarillo, CA
01.2011 - 08.2023
- Leading daily team meetings to review performance, set targets and identify areas for improvement.
- Developing strategies to improve customer service and staff engagement levels.
- Conducting regular training sessions for new bankers on banking systems and procedures.
- Providing guidance and support to junior members of the team when necessary.
- Monitoring customer accounts, ensuring compliance with banking regulations.
- Resolving customer issues in a timely manner, escalating them as needed.
- Assisting customers with their inquiries related to loan applications and other financial services.
- Performing periodic reviews of customer accounts for accuracy and any suspicious activity.
Waitress Supervisor
Baker's Square Restaurant
Oxnard, CA
01.2002 - 01.2007
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Monitored cash register operations during shifts for accuracy of transactions.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
MBA - Business Administration And Management
Keller Graduate School of Management
Illinois City, IL06-2023
Bachelor of Science - Technical Science
DeVry University
Downers Grove, IL03-2021
Skills
- Life Insurance
- Employee Relations
- Payroll Processing
- Open enrollment
- New employee orientations
- Verbal and written communication
- Documentation And Reporting
- Benefits interpretation
- Payroll coordination
- Benefits Explanation
- Relationship Building
- Human Resources Management
- Benefits Administration
Timeline
Client Benefit Specialist
County of Ventura, California
09.2023 - Current
Banker Team Lead
Wells Fargo
01.2011 - 08.2023
Waitress Supervisor
Baker's Square Restaurant
01.2002 - 01.2007
MBA - Business Administration And Management
Keller Graduate School of Management
Bachelor of Science - Technical Science
DeVry University
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