Elaine Figueroa
Spoonful of Grace
Prairie Grove,AR
1
Language
1
Certification
18
years of professional experience
Results-driven professional with strong expertise in customer relations and financial management. Proven ability to enhance service efficiency and optimize operations, contributing to improved customer satisfaction and operational productivity.
Work History
Owner/Sole Proprietor
2 Years 2 Months- Developed and implemented operational strategies to enhance customer experience and service efficiency.
- Trained and mentored staff on best practices for customer engagement and service delivery.
- Oversaw daily business operations, optimizing workflows to improve overall productivity.
- Fostered relationships with local vendors to secure high-quality products and services.
- Analyzed customer feedback to identify areas for improvement in offerings and service quality.
- Created marketing initiatives that increased brand visibility within the community.
- Managed day-to-day business operations.
Assistant Manager
13 Years 6 Months- Mentored and developed team members, enhancing their skills and productivity levels.
- Implemented training programs to ensure compliance with banking regulations and procedures.
- Managed daily operations, ensuring accuracy in transaction processing and customer service excellence.
- Facilitated communication between management and staff, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma
Skills
Operational strategy
Small business management
Financial management
Talent acquisition
Staff management
Customer relations
Client service
Networking
Verbal and written communication
Certification
ABA Certificate
Languages
Tagalog
Native or Bilingual
Timeline
Owner/Sole Proprietor
Spoonful of Grace
06.2023 - 08.2025Read More
Assistant Manager
Arvest Bank Operations
06.2007 - 12.2020Read More
Saint Anne Academy
High School Diploma
Read More