Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Floyd

Phoenix,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

15
15
years of professional experience

Work History

Dispatcher

Westech Recyclers
Phoenix, AZ
08.2022 - 05.2023
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Managed customer accounts and invoicing.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized customer feedback to improve customer service.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.

Dispatcher

Westech Recyclers
Phoenix, AZ
09.2008 - 12.2019
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Developed and implemented customer service policies and procedures.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized customer feedback to improve customer service.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.

Education

Navajo Pine High School
Navajo, NM
05.1990

Skills

  • Updating Logs
  • Delivery Procedures
  • Customer Relationship Management
  • Database Maintenance
  • Prioritizing Calls
  • Routing Orders
  • Dispatching Field Personnel
  • Closing Tickets
  • Schedule Coordination
  • Training New Hires
  • Service Planning
  • Assisting Dispatch
  • Database Updates
  • Fleet Dispatching
  • Paperwork Submission
  • Delivery Support
  • Dispatching Workers
  • Improving Operations
  • Microsoft Office
  • Maintaining Call Metrics
  • Delegating Work
  • Adjusting Routes
  • Navigation Support
  • Coordinating Urgent Deliveries
  • Vehicle Dispatch
  • Processing Orders
  • Special Requests
  • Digital Dispatch
  • Route Planning and Adjustment
  • Trucking Dispatching
  • Traffic Monitoring
  • Recordkeeping Requirements
  • Business Correspondence
  • Management Advisement
  • Team Work Scheduling
  • Information Updates
  • Driver Support
  • Calendar and Scheduling Software
  • Problem Assessment
  • Creative Solutions
  • Effective Communication
  • Coordinate Services
  • Relay Work Orders
  • Maintain Records
  • Schedule Work Crews
  • Work Order Preparations
  • Driver Routing
  • Accounts Payable and Accounts Receivable
  • Office Supplies and Inventory
  • Service Requests
  • Onsite Visits
  • Vendor Contracts
  • Driver Relations
  • Call Center Software
  • Team Meetings
  • Team Guidance and Direction
  • Customer File Maintenance

Timeline

Dispatcher

Westech Recyclers
08.2022 - 05.2023

Dispatcher

Westech Recyclers
09.2008 - 12.2019

Navajo Pine High School

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Elaine Floyd