Elaine Fuerst

• Worked a flexible schedule and extra shifts to meet business needs.
• Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in the front lanes.
• Handled multiple payment methods securely, minimizing discrepancies, and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Learned duties for various positions, and provided backup at key times.

My main department was club pickup, so I talked to many different people throughout the day. I helped customers find items throughout the store, answered questions they had over the phone, and resolved any issues that customers brought up as efficiently as possible. I also spent some time in other areas around the store, including packaging online orders, stocking inventory, and cleaning/organizing employee areas. I am very flexible, and I am willing to do any task that may need to be done. I've added some examples below to help better explain what I have accomplished on the job.

• Assisted customers with locating specific items in the store, or suggesting alternative options based on their preferences.
• Provided excellent customer service, addressing inquiries, and resolving issues swiftly.
• I greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
• Developed a strong rapport with customers and created a positive impression of the business.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
• Recommended complementary purchases to customers, increasing revenue.