Elaine Garcia Isaac
Hialeah,FL
Summary
Adept Technician in Exterior Commerce from Cope, renowned for elevating customer satisfaction through exceptional service and meticulous attention to detail. Mastered new technologies rapidly, showcasing adaptability and strong diagnostic abilities. Excelled in multitasking and organization, significantly optimizing system performance and safety standards. Continuously pursued industry knowledge, aligning with the latest trends and advancements. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technician in Exterior Commerce
Copextel
05.2020 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
Diploma - Exterior Commerce Technician
Instituto De Comercio Exterior
Habana, Cuba07.2002
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Technician in Exterior Commerce
Copextel
05.2020 - 05.2024
Diploma - Exterior Commerce Technician
Instituto De Comercio Exterior
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