Elaine GARRISON
Alton,IL
Summary
Compassionate HR professional skilled in employee relations and claims processing. Known for effective communication and adaptability, ensuring smooth onboarding and staff development. Talented healthcare professional trained in patient relations and time management skills.
Dedicated professional with demonstrated strengths in custom service time management and trend tracking Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication with strong background cultivating positive relationships and goals
Overview
41
41
years of professional experience
Work History
Human Resources Manager
Granite City Nursing Home
11.2024 - 07.2025
- Assisted in recruitment processes, enhancing candidate selection efficiency.
- Supported onboarding initiatives, ensuring smooth integration of new hires.
- Maintained employee records using HR management software for accuracy and compliance.
- Coordinated training sessions to promote staff development and engagement.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Veterans Service Representative
Dept of Veterans Affairs
06.2003 - 07.2024
- Evaluated veterans' eligibility for benefits and services, ensuring compliance with federal regulations.
- Assisted veterans in navigating claims processes, providing guidance on available resources and support programs.
- Collaborated with interdisciplinary teams to enhance service delivery and improve client satisfaction metrics.
- Developed training materials for new staff, fostering a knowledgeable workforce dedicated to veteran assistance.
- Implemented workflow improvements that streamlined claims processing, reducing turnaround times for service delivery.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
Oncology Register
Missouri Baptist Medical Center
02.2002 - 05.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Certified Medical Assistant
La Bella of Alton
11.1989 - 05.1994
- Administered patient assessments and recorded vital signs to support clinical efficiency.
- Assisted physicians in examinations and procedures, ensuring optimal patient care.
- Managed electronic health record (EHR) systems for accurate patient documentation and data retrieval.
- Coordinated patient scheduling and follow-up appointments to enhance operational flow.
- Educated patients on treatment plans, medications, and preventive care strategies.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Nursing Assistant
St Francis Hospital
02.1984 - 10.1985
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop personalized care plans for each patient.
- Trained new nursing assistants on best practices and hospital protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma -
Charles Page High
Sand Springs, OKAssociate of Science - Practical Nursing
Oklahoma State University
Stillwater, OK05-1982
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Decision-making
- Public relations
- Patient care
- Bathing assistance
- Vital signs monitoring
- Compassionate care
- Feeding assistance
- Range of motion exercises
- Direct patient care
- Claims processing
- Benefits administration
- Regulations
- Patient assessment
- Multitasking Abilities
Timeline
Human Resources Manager
Granite City Nursing Home
11.2024 - 07.2025
Veterans Service Representative
Dept of Veterans Affairs
06.2003 - 07.2024
Oncology Register
Missouri Baptist Medical Center
02.2002 - 05.2004
Certified Medical Assistant
La Bella of Alton
11.1989 - 05.1994
Certified Nursing Assistant
St Francis Hospital
02.1984 - 10.1985
High School Diploma -
Charles Page High
Associate of Science - Practical Nursing
Oklahoma State University