Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Guedes

Summary

Providing client and customer satisfaction at Regus Management Group. Excelled in organizational leadership and critical thinking, successfully promoting team members and resolving client issues.

Overview

23
23
years of professional experience

Work History

Sales City Manager Deputy

Regus Management Group
07.2023 - Current
  • Supporting the City Manager in all aspects of operations of the cluster
  • Driving growth in new sales throughout the cluster and NCO's
  • Onboarding clients to forest relations-creating growth in our clusters NPS and renewing agreements
  • Growing revenue by supporting clients needs
  • Hiring of Community Associates and successfully promoted several to Manager positions within the cluster


Real Estate Agent

Coldwell Banker
03.2014 - Current
  • Assist sellers and buyers on all aspects of a home purchase/sale
  • Communication to all parties of the transaction including Loan officer, Inspectors, agents, and attorneys to have a successful transaction
  • Facilitated paperwork such as contracts, purchase agreements, and leases to ensure a successful closing for all parties.

Team Leader Manager

Regus Management Group
01.2023 - 07.2023
  • Worked with center teams to resolved customer service issues by finding immediate solutions, increasing customer confidence and NPS scores
  • Enhanced team productivity by coaching and setting goals on their training
  • Effective communication, coaching, training, and development.
  • Collaborated with Senior Team Lead on issues that needed escalation further.

Community Manager

Regus Management Group
12.2014 - 01.2023
  • Continuously engaged community to set up networking events to build relationships within the center.
  • Addressed and resolved clients complaints and inquiries, maintaining high satisfaction.
  • Trained new Community Associates on Regus systems and best practices.
  • Conducted regular tours of the center to identify needed improvements and maintain highest standards.

Owner/Operator

Vidago Variety and Deli
04.2011 - 04.2014
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations working with vendors and State of CT for up to date licenses.

Senior Team Leader

Target
03.2008 - 04.2011
  • Produced weekly, daily and monthly activity reports, planogram and price management teams to ensure all tasks full completion.
  • Managed the opening and closing procedures, while overseeing a team of 20+ ensuring the customer service and goals of the day.

Store Manager

Rite Aide Pharmacy/ Brooks Pharmacy
03.2001 - 03.2008
  • Managed daily operations of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

GED -

Central High School
Bridgeport, CT

Skills

  • Management Leadership
  • Client and Customer Relations
  • Critical Thinking Skills

Timeline

Sales City Manager Deputy

Regus Management Group
07.2023 - Current

Team Leader Manager

Regus Management Group
01.2023 - 07.2023

Community Manager

Regus Management Group
12.2014 - 01.2023

Real Estate Agent

Coldwell Banker
03.2014 - Current

Owner/Operator

Vidago Variety and Deli
04.2011 - 04.2014

Senior Team Leader

Target
03.2008 - 04.2011

Store Manager

Rite Aide Pharmacy/ Brooks Pharmacy
03.2001 - 03.2008

GED -

Central High School

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Elaine Guedes