Elaine Gip
Rosemead,CA
Summary
With a proven track record at Mutual Trading Co., Inc, I excel in talent acquisition and payroll administration, enhancing recruitment processes and reducing legal risks. My expertise in HR policies, coupled with exceptional customer service skills, has significantly improved organizational efficiency and employee satisfaction.
Overview
11
11
years of professional experience
Work History
HR Generalist
Mutual Trading Co,. Inc
08.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions accurately and processed payroll to meet preset requirements.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed payroll data entry and processing for 800 employees to comply with predetermined company guidelines.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Managed employee records on database to maintain accuracy and updated information.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
Accounting Clerk
Northeast Community Clinic
01.2021 - 02.2022
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Accounts Receivable Clerk
Chicology
09.2019 - 01.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Customer Service Representative
ArcLight Insurance Agency
02.2014 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Paralegal Studies
Platt College
03-2011
Skills
- HR policies and procedures
- Onboarding and orientation
- Benefits administration
- Talent acquisition
- Payroll administration
- Recruitment and selection
- Exit interviews
- Pre-employment screening
- Customer service
- Data entry
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
HR Generalist
Mutual Trading Co,. Inc
08.2022 - Current
Accounting Clerk
Northeast Community Clinic
01.2021 - 02.2022
Accounts Receivable Clerk
Chicology
09.2019 - 01.2021
Customer Service Representative
ArcLight Insurance Agency
02.2014 - 08.2019
Associate of Arts - Paralegal Studies
Platt College
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