Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Generic

ELAINE GONZALEZ

San Antonio,TX

Summary

Versatile Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.


Overview

28
28
years of professional experience
8
8
years of post-secondary education

Work History

Tier 1 Agent

Alorica
06.2020 - 09.2023
  • I handled a variety of customer inquiries over the phone, providing practical solutions to their questions and concerns. I played a key role in creating standard operating procedures, ensuring consistency in the team's approach to customer service tasks, and demonstrating my strong organizational skills.
  • I managed escalated calls calmly and professionally, defusing difficult situations while focusing on achieving satisfactory client resolutions.
  • I also responded to requests for assistance with updated information and processed credit card authorizations when necessary.
  • My work has significantly improved customer satisfaction by efficiently resolving technical issues and providing exceptional support. The ability to positively impact the customer experience is critical to our company's success.

Fine Jewelry Clerical, INC Specialist, Sales Clerk

Macy's Inc.
11.2013 - 03.2020
  • Check in all new merchandise, perform price changes as needed
  • Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation
  • Replenish displays and other products as needed assist in the inventory process
  • Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, in-person to provide information.

Inventory, Head Cosmetician, Camera, Sale Clerk

Walgreen Company
11.1998 - 03.2008
  • Inventory Clerk maintains records, checks in and prices merchandise as required or as directed by the store manager or communicated by the shift leader
  • Beauty Associates oversee, maintain beauty department standards, and deliver a distinctive and delightful customer experience
  • Demonstrates a passion for beauty and provides inspirational beauty knowledge
  • Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations
  • Maximizes Cosmetic sales, brand awareness by providing efficient, professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget
  • Camera Associate responsible for the processing digital, roll and sizing of pictures, posters, invitations
  • Customer Service Associate responsible for the assigned cash register, collects cash and distributes change as requested
  • Processes voids, returns, rain checks, refunds, and exchanges as needed, answering telephones and customer service.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.

Secretary, Medical Records Clerk

Surgical Center Of El Paso
08.1995 - 06.1996


  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • My role was integral in the smooth operation of the office, as be responsible for collecting, sorting, and distributing mail and courier deliveries. Your contribution will be highly valued.
  • I gathered patients' personal and insurance information and directed patients to the proper waiting room.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Associate of Education - General Studies

Del Mar College
Corpus Christi, TX

Liberal Arts And General Studies - General Studies

El Paso Community College
El Paso, TX

Associate of Applied Science - General Science

Northeast Lakeview
Universal City, TX
08.2021 - 05.2025

High School Diploma -

Riverside High School
El Paso, TX
08.1985 - 06.1989

Skills

  • Clerical functions
  • Knowledge of clerical procedures
  • Clerical recordkeeping
  • Basic clerical knowledge
  • MS Office
  • Printing, scanning
  • Goal-Oriented
  • Microsoft Office
  • Call center experience
  • Shipping procedures

HOBBIES

I enjoy the educational benefits of the historical learning opportunities that come from the exhibits of any museum, as well as the spectacular observation, connection, and hands-on learning from visiting a zoo. I also enjoy the physical aspects of hiking and fishing by camping with my family and applying the adequate skills needed for each destination. I also enjoy creating crafts that I will provide my family by drawing, painting, crocheting, and sewing.

Timeline

Associate of Applied Science - General Science

Northeast Lakeview
08.2021 - 05.2025

Tier 1 Agent

Alorica
06.2020 - 09.2023

Fine Jewelry Clerical, INC Specialist, Sales Clerk

Macy's Inc.
11.2013 - 03.2020

Inventory, Head Cosmetician, Camera, Sale Clerk

Walgreen Company
11.1998 - 03.2008

Secretary, Medical Records Clerk

Surgical Center Of El Paso
08.1995 - 06.1996

High School Diploma -

Riverside High School
08.1985 - 06.1989

Associate of Education - General Studies

Del Mar College

Liberal Arts And General Studies - General Studies

El Paso Community College

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ELAINE GONZALEZ