Elaine Gregory
Hinckley
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 20 years.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Cleveland Clinic
11.2007 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
Medical Receptionist
Lakewood Medical Associates
12.2006 - 11.2007
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Westlake Family Specialist
02.2006 - 11.2006
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Clerical Associate
ST. John Medical Center
05.2002 - 02.2006
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
Education
Certificate - Billing And Coding
Bryant And Stratton
Cleveland, OH09.
High School Diploma -
Avon High School
Avon, OH06.1983
Skills
- Front Desk Operations
- HIPAA Guidelines
- Medical Records Verification
- Referral Tracking
- Medical Records and Documentation
- Information Assurance
- Appointment Booking
- Adaptable and Flexible
Timeline
Medical Receptionist
Cleveland Clinic
11.2007 - Current
Medical Receptionist
Lakewood Medical Associates
12.2006 - 11.2007
Medical Receptionist
Westlake Family Specialist
02.2006 - 11.2006
Clerical Associate
ST. John Medical Center
05.2002 - 02.2006
Certificate - Billing And Coding
Bryant And Stratton
High School Diploma -
Avon High School
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