Elaine Hall
Customer Service
Philadelphia,Pennsylvania
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
2
2
Certifications
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Special Education Assistant
Philadelphia School District
Philadelphia, PA
09.2019 - Current
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student classroom and outdoors activities to promote student safety.
- In absence of regular teacher, took over to lead all classroom instruction and management.
Store Manager
DOLLAR GENERAL
Philadelphia, Pennsylvania
05.2017 - 04.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products to ensure customer satisfaction.
Store Manager
RITE AID
Philadelphia, Pennsylvania
03.2015 - 09.2016
- Opening and Closing the store while maintaining proper accountability for cash handling and company banking.
- Scheduling through work force management system to ensure customer needs are met along with completing operational activities.
- Interview, hire, train, direct, reward, and discipline associates as well as praise associates performance and resolve complaints.
- Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards.
- Manage store's vendor relationships Maintain merchandise standards according to company profit planner, corporate planograms and on going merchandise information.
- Problem solving for customers and staff.
Store Manager
WETSEAL
Granite Run, Pennsylvania
05.2009 - 01.2014
- Sales leadership and motivate team to meet and exceed sales goals.
- Staffing and associate networking to recruit and hire high quality management and sales associates.
- Training staff on product knowledge, selling skills, customer service, problem solving and development.
- Store operations Control store payroll by following wage and allowable hours guidelines.
- Control company assets and Promote company shrink awareness through key control, loss prevention measures and inventory results.
- Ensure store appearance and atmosphere represents the company brand.
- Process merchandise and train staff in merchandising.
Assistant Manager
Wetseal
Philadelphia, Pennsylvania
09.2007 - 05.2009
- Assist Store manager in daily management of the store Ability to work a flexible schedule including night and weekends.
- Knowledge of Current trends and styles Able to operate computer and register systems and train new hires on systems.
Visual Manager
Wetseal
10.2006 - 09.2007
- Maintain Stockroom Standards.
- Knowledge of current trends and styles
- Training associates on merchandising standards and product placement
- Completing store markdowns and re-merchandising to suit new product placement
- Assist Company in setting up new stores Traveling to different locations for visual and merchandising needs.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Customer Service Specialist
GMAC Mortgage Corporation
Horsham, PA
06.2004 - 06.2006
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers on promotions to enhance sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Online operator for GMAC home equity/second mortgage division
- Trained incoming CSR trainees
Education
EKG technician training completed - undefined
Dialysis Technician training completed - undefined
Phlebotomy training completed - undefined
Delaware County Community College
High School Diploma -
University City High School
09.1995 - 06.1999
Skills
Relationship building and management
Hourly shift management
Bank deposit procedures
Opening and closing procedures
Training and mentoring
Complaint resolution
Good communication skills
Telephone etiquette
Customer Relations
Stocking and replenishing
Certification
Digital Patient Records certification 2019
Timeline
Special Education Assistant
Philadelphia School District
09.2019 - Current
Store Manager
DOLLAR GENERAL
05.2017 - 04.2018
Store Manager
RITE AID
03.2015 - 09.2016
Store Manager
WETSEAL
05.2009 - 01.2014
Assistant Manager
Wetseal
09.2007 - 05.2009
Visual Manager
Wetseal
10.2006 - 09.2007
Customer Service Specialist
GMAC Mortgage Corporation
06.2004 - 06.2006
High School Diploma -
University City High School
09.1995 - 06.1999
Phlebotomy training completed - undefined
Delaware County Community College