Elaine Hall
Customer Service
Philadelphia,Pennsylvania
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
2
2
Certifications
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Special Education Assistant
Philadelphia School District
Philadelphia, PA
09.2019 - Current
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student classroom and outdoors activities to promote student safety.
- In absence of regular teacher, took over to lead all classroom instruction and management.
Store Manager
DOLLAR GENERAL
Philadelphia, Pennsylvania
05.2017 - 04.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products to ensure customer satisfaction.
Store Manager
RITE AID
Philadelphia, Pennsylvania
03.2015 - 09.2016
- Opening and Closing the store while maintaining proper accountability for cash handling and company banking.
- Scheduling through work force management system to ensure customer needs are met along with completing operational activities.
- Interview, hire, train, direct, reward, and discipline associates as well as praise associates performance and resolve complaints.
- Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards.
- Manage store's vendor relationships Maintain merchandise standards according to company profit planner, corporate planograms and on going merchandise information.
- Problem solving for customers and staff.
Store Manager
WETSEAL
Granite Run, Pennsylvania
05.2009 - 01.2014
- Sales leadership and motivate team to meet and exceed sales goals.
- Staffing and associate networking to recruit and hire high quality management and sales associates.
- Training staff on product knowledge, selling skills, customer service, problem solving and development.
- Store operations Control store payroll by following wage and allowable hours guidelines.
- Control company assets and Promote company shrink awareness through key control, loss prevention measures and inventory results.
- Ensure store appearance and atmosphere represents the company brand.
- Process merchandise and train staff in merchandising.
Assistant Manager
Wetseal
Philadelphia, Pennsylvania
09.2007 - 05.2009
- Assist Store manager in daily management of the store Ability to work a flexible schedule including night and weekends.
- Knowledge of Current trends and styles Able to operate computer and register systems and train new hires on systems.
Visual Manager
Wetseal
10.2006 - 09.2007
- Maintain Stockroom Standards.
- Knowledge of current trends and styles
- Training associates on merchandising standards and product placement
- Completing store markdowns and re-merchandising to suit new product placement
- Assist Company in setting up new stores Traveling to different locations for visual and merchandising needs.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Customer Service Specialist
GMAC Mortgage Corporation
Horsham, PA
06.2004 - 06.2006
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers on promotions to enhance sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Online operator for GMAC home equity/second mortgage division
- Trained incoming CSR trainees
Education
EKG technician training completed - undefined
Dialysis Technician training completed - undefined
Phlebotomy training completed - undefined
Delaware County Community College
High School Diploma -
University City High School
09.1995 - 06.1999
Skills
Relationship building and management
Certification
Digital Patient Records certification 2019
Timeline
Special Education Assistant
Philadelphia School District
09.2019 - Current
Store Manager
DOLLAR GENERAL
05.2017 - 04.2018
Store Manager
RITE AID
03.2015 - 09.2016
Store Manager
WETSEAL
05.2009 - 01.2014
Assistant Manager
Wetseal
09.2007 - 05.2009
Visual Manager
Wetseal
10.2006 - 09.2007
Customer Service Specialist
GMAC Mortgage Corporation
06.2004 - 06.2006
High School Diploma -
University City High School
09.1995 - 06.1999
Phlebotomy training completed - undefined
Delaware County Community College
Dialysis Technician training completed - undefined
EKG technician training completed - undefined
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