Outgoing, upbeat, reliable and eager to try new things.
Overview
36
36
years of professional experience
Work History
Assistant Bar Manager
AmVets Post 312/post 2000
02.2015 - 02.2024
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Owner/Operator
Elaine Hall's Cleaning Service
02.2002 - 07.2023
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Manager
Olde World Restaurant
01.1988 - 05.2007
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.