Elaine Hammock

Work History

Owner

E Cleaning Services

01.2023 - 02.2025

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Property Manager

Public Storage

01.2023 - 02.2025

Fill in Dispatch Office Clerk

Lance Wrecker Service

03.1988 - 07.1998

Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Maintained an organized and clean office environment to boost staff productivity and overall morale.
Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
Handled incoming business and client requests for information.
Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
Prepared and edited documents to produce precise, accurate and professional communication.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Edited and proofread documents for accuracy and completeness.
Processed incoming and outgoing mail and packages according to established procedures.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Utilized office management software to record and track customer information.
Coordinated and scheduled meetings and appointments.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Purchased and maintained office supplies.
Created and maintained detailed records of all office activities.
Informed and supported business leaders through consistent communication and administrative support duties.

Summary

Overview

Work History

Owner

Property Manager

Fill in Dispatch Office Clerk

Education

Skills

Additional Information

Timeline

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