Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Hansen

Garland,TX

Summary

Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase.

Overview

12
12
years of professional experience

Work History

Overnight Stocker

Walmart
10.2022 - 07.2023
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Merchandising Supervisor

Puente Enterprises
09.2018 - 04.2020
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Established strong vendor relationships to maintain and support business.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.

Customer Service Manager

Wal-Mart Supercenter
07.2011 - 09.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Education

No Degree - Business

Ashford University
San Diego, CA

Skills

  • Update Signs
  • Customer Loyalty
  • Optimize Storage
  • Merchandise Unloading
  • Stocking and replenishing
  • Moving merchandise
  • Retail merchandising
  • Merchandising

Timeline

Overnight Stocker

Walmart
10.2022 - 07.2023

Merchandising Supervisor

Puente Enterprises
09.2018 - 04.2020

Customer Service Manager

Wal-Mart Supercenter
07.2011 - 09.2018

No Degree - Business

Ashford University

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Elaine Hansen