Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Hanzlian

Cheektowaga,NY

Summary

Communicative Revenue Officer versed in analyzing and interpreting financial records and business practices to determine appropriate resolutions for both government and taxpayers' interest. Customer-oriented and reliable with knowledge of advanced collections actions and concepts. Adept at communicating with over 50 taxpayers daily. Responsible Revenue Officer with familiarity with tax laws, regulations, procedures and precedents. Wide knowledge of federal and state laws with respect to collection and assessment. Outstanding investigative skills analyzes financial records in order to verify information. Efficient Tax Examiner with 10 years of tax preparation experience. Skilled in accurately transcribing updated taxpayers' demographics and other information. Type 30 wpm and verifies accurate transcription of all forms and entries. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

41
41
years of professional experience

Work History

Revenue Officer

Internal Revenue Service, IRS
03.1993 - 01.2019
  • Kept case data and contact information up to date to expedite proceedings.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Produced briefs, located records and organized documentation to support court cases.
  • Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
  • Collected delinquent federal taxes and secured all delinquent returns.
  • Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Recommended financial solutions in relation to tax implications.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Prepared tax returns for individuals and businesses.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong communication and organizational skills through working on group projects.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Deposit Operations Clerk

Internal Revenue Service, IRS
04.1988 - 03.1993
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Processed account maintenance requests and checked for alignment with bank policy.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Processed and monitored lock box items and new account documents.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
  • Immediately reported discrepancies and assisted in clearing discrepancies.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Processed levies, bankruptcy and garnishment requests.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Processed foreign items and returned mail.
  • Inspected account books and recorded transactions.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Manager

Hot Wheels Skating Rink
01.1978 - 04.1988
  • Improved safety procedures to create safe working conditions for workers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

General Douglas Mcarther Hs
Wantagh, NY
06.1977

Skills

  • Account Balancing
  • Tax Law Procedures Familiarity
  • User Acceptance Testing (UAT)
  • Active Listening
  • Account Reconciliation Abilities
  • Financial Transactions
  • Closing Procedures
  • Critical Thinking
  • Customer Acquisition
  • Reading Comprehension
  • Account Monitoring
  • Interpersonal Communication Skills
  • Cost Savings
  • Researching Abilities
  • Operational Efficiency
  • Collection Calls
  • Complex Problem-Solving
  • Corrective Actions
  • Individual Tax Returns
  • Customer Experience
  • Professional Telephone Demeanor
  • Background Checks Proficiency
  • Investigative Techniques Knowledge
  • Operational Improvements
  • Workflow Processes
  • Team Communication
  • Bank Deposits
  • Performance Improvement
  • Customer Inquiries
  • Information Tracking
  • Quality Assurance
  • Customer Needs Assessments
  • Taxpayer Relations
  • Tax Issue Identification Expertise
  • Case Management Skills
  • Tax Form Proficiency
  • Tax Code Interpretation
  • Payment Plan Processing

Timeline

Revenue Officer

Internal Revenue Service, IRS
03.1993 - 01.2019

Deposit Operations Clerk

Internal Revenue Service, IRS
04.1988 - 03.1993

Manager

Hot Wheels Skating Rink
01.1978 - 04.1988

High School Diploma -

General Douglas Mcarther Hs

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Elaine Hanzlian