Elaine Harken

I learned and applied proficiency in first responder skills such as CPR and First Aid. I ensured the safety of swimmers and all guests in the facility which involved high levels of quality communication. I provided a clean and safe environment for the patrons and monitored continuously for signs of distress. I enforced a set of rules and policies provided by the city while simultaneously providing friendly customer service to individuals of all ages. I used critical thinking continuously everyday as I also collaborated with other guards and management.

I tended to personalized and complex concerns as well as priorities of guests on a daily basis in order to maintain a high level of guest satisfaction while collaborating with other cast members to maintain cleanliness, ensuring both guest safety and a magical experience. I committed to a continuous flow of professional development in alignment with the values of the company as well as ensuring a positive attitude and a positive work environment. I handled cash and credit transactions accurately while adhering to strict financial policies in order to maintain a high level of trust within the program's environment and leadership.

I assisted with procedures and examinations, managed patient records, handled methods of payment and insurances, committed to sterilization of both medical instruments and the examination rooms, and provided exceptional care to patients in collaboration with the staff to ensure the maintenance of health and safety practices. I restocked examination rooms and navigated both patient and insurance information both over the phone and in person.