Elaine Haro
Tucson,USA
Summary
Experienced Behavioral Health Technician with a strong background in intervention and severe addiction cases. Committed to enhancing the wellbeing and functioning of clients by preventing substance abuse and fostering self-confidence. Skilled in serving as a liaison between patients and medical staff, ensuring order in patient rooms and units. Known for hard work, reliability, and dedication to providing exceptional care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Behavioral Health Tech
NaphCare
06.2024 - 12.2024
- Built and maintained positive staff relationships to promote teamwork and better serve patients.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, and maintaining privacy.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Conducted client rounds to check on residents.
- Charted on each patient daily.
- Monitored patient behavior and immediately reported changes to supervising physician.
Behavioral Health Technician (BHT)
Buena Vista Health and Recovery Centers
02.2022 - 11.2023
- Provide patients their basic needs while assisting them through their drug/alcohol detox and rehabilitation.
- Performs Q-15 and Q-60 rounds on patients.
- Works close with a clinical team consisting of RN's, Licensed Therapists and Case Managers.
- Ability to admit, discharge, or step down a patient to a higher/lower level of care.
- Perform skin checks and room safety checks.
- Update shift paperwork and provide incoming shift with daily shift report.
- Perform morning and evening reflection groups for patients.
- Mentor and train new employees to uphold the amazing Buena Vista image.
- Perform lead duties working several shifts as a weekend acting lead.
- Flexible to work any shift whether it be day, night, weekday, or weekend shifts.
Supervisor
LifeTran
10.2021 - 11.2022
- Supervise visits for parents involved with DCS.
- Create a report of the family interactions during the visit.
- Keep a time log of all visits while maintaining communication with direct supervisor.
- Provide transportation for the children to and from visits.
Recovery Coach
La Frontera
11.2020 - 10.2021
- Maintain project logs, reports and records in appropriate files and database(s).
- Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance.
Compactor Operator
Caterpillar
11.2019 - 06.2020
- Set up, monitor, and maintain machines in the production line.
- Document any and all issues the compactor may present.
Unit Coordinator
ConnectonsAZ
01.2015 - 08.2016
- Facilitate patient engagement and follow-up in mental health care.
- Process patient registration, and verify legal documents for patients.
- Verify insurance and enter critical payment information upon completion of registration process.
- Track unit census and coordinate with clinical staff to ensure efficient functioning of the unit.
Patient Communication Representative
Banner Health
11.2012 - 10.2014
- Strictly followed all federal and state guidelines for release of information.
- Wrote clear and detailed clinical phone messages for physicians.
- Directed patient flow during practice hours, minimizing patient wait time.
- Scheduled patient appointments.
- Confirmed patient information, collected copays and verified insurance.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Customer Service Representative
Afni
10.2009 - 01.2012
- Determined requirements by working with customers.
- Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems.
- Fulfilled requests by clarifying desired information, completing transactions, forwarding requests.
- Updating job knowledge by participating in educational opportunities.
Tax Preparer
H & R Block
08.2006 - 04.2009
- Computed taxes owned or overpaid, using adding machines or personal computers.
- Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, and allowances.
Customer Service Representative
TCIM
09.1999 - 04.2002
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Formulated and enforced service center policies, procedures, and quality assurance measures.
Education
High School Diploma -
Cholla High School
Tucson, AZ12-1995
Skills
- Time management
- Case documentation
- Multitasking and organization
- Positive reinforcement
- Mental health support
- Crisis intervention
- Group facilitation
- Substance abuse counseling
- Empathy and compassion
- Verbal de-escalation
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Self motivation
Personal Information
Title: Behavioral Health Tech
Certification
- Certified Peer Specialist, BHT, 11/01/20, Present
- Peer Specialist Certification
- Behavioral Health Technician, 10/01/17, Present
- BHT certified
Additional Information - Skill Highlights
- Maintains strict confidentiality
- Efficient in Electronic Medical Record (EMR) software
- HIPAA compliance
- Strong planning skills
- Patient-focused care
- Strong work ethic
- Team player with positive attitude
- Deadline-driven
- Exercises good judgement
Languages
Spanish
Limited Working
Timeline
Behavioral Health Tech
NaphCare
06.2024 - 12.2024
Behavioral Health Technician (BHT)
Buena Vista Health and Recovery Centers
02.2022 - 11.2023
Supervisor
LifeTran
10.2021 - 11.2022
Recovery Coach
La Frontera
11.2020 - 10.2021
Compactor Operator
Caterpillar
11.2019 - 06.2020
Unit Coordinator
ConnectonsAZ
01.2015 - 08.2016
Patient Communication Representative
Banner Health
11.2012 - 10.2014
Customer Service Representative
Afni
10.2009 - 01.2012
Tax Preparer
H & R Block
08.2006 - 04.2009
Customer Service Representative
TCIM
09.1999 - 04.2002
High School Diploma -
Cholla High School
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