Elaine Hatcher
Little Elm,TX
Summary
Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background , scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
19
19
years of professional experience
Work History
Automated Optical Inspection
Intergrated Test
Dallas, TEXAS
02.2020 - 01.2023
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
Automated Optical Inspection
Electroplate circuits
Carrollton, Texas
05.2016 - 02.2020
- Examined products and materials for defect or deviations to remove or discard non-conforming items.
Director of Housekeeping
Pleasnt valley nursing center and rehab
Garland, TEXAS
06.2014 - 05.2016
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Director of Housingkeeping
Sundance Hospital
Garland, TX
08.2012 - 06.2014
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Director of Housekeeping
The Plaza Rehab and Nursing Center
Richards, TX
11.2010 - 08.2012
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Director of Housekeeping
Edgewood Senior Living
Mesquite, TX
09.2007 - 11.2010
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
1st Assistant Manager
Grandy's Restaurant
Balch Springs, TX
02.2004 - 09.2007
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed inventory audits to identify losses and project demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
GED -
Trinity High School
Euless, TXSkills
- Quality Assurance and Control
- Cleaning Practices
- Conflict Resolution
- Service Optimization
- Standards Compliance
- Performance Assessment
- Equipment Purchasing
- Problem-Solving
- Infection Control
- Linens Management
- Stock Inventory Management
- Decision Making
- Corrective Action Implementation
- Work Inspection
- Employee Work Scheduling
- Policy Enforcement
- Procedure Implementation
- Complaints Handling
- Surface and Floor Cleaning
- Furniture Cleaning
- Facilities Inspection
- Staff Training and Development
- Employee Training
- Staff Evaluations
- Quality Improvements
Timeline
Automated Optical Inspection
Intergrated Test
02.2020 - 01.2023
Automated Optical Inspection
Electroplate circuits
05.2016 - 02.2020
Director of Housekeeping
Pleasnt valley nursing center and rehab
06.2014 - 05.2016
Director of Housingkeeping
Sundance Hospital
08.2012 - 06.2014
Director of Housekeeping
The Plaza Rehab and Nursing Center
11.2010 - 08.2012
Director of Housekeeping
Edgewood Senior Living
09.2007 - 11.2010
1st Assistant Manager
Grandy's Restaurant
02.2004 - 09.2007
GED -
Trinity High School
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