Elaine Hawkins
O'Neals,CA
Summary
Dynamic Office Manager with a proven track record at Amdal In-home Care, excelling in financial management and customer service. Successfully maintained HIPAA-compliant patient records while fostering teamwork and mentoring staff. Adept at problem-solving and conflict resolution, ensuring optimal health outcomes through effective care plan adjustments.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
The Dirty Dipstick Auto Repair
07.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed over 50 incoming calls and emails per day
Office Manager
Amdal In-home Care
02.2011 - 07.2014
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Lead Security Officer
Valley Children's Hospital
10.2005 - 01.2011
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
Education
High School Diploma -
Fresno Adult School
Fresno, CASkills
- Financial management
- Office administration
- Inventory management
- Document management
- Customer service
- Data entry
- Scheduling coordination
- Team leadership
- Communication skills
- Problem solving
- Conflict resolution
- Record keeping
Certification
- Phlebotomy Care Technician 1 (PCT 1)
- Medical Assistant
- Nursing Assistant Certification
Languages
English
Full Professional
Timeline
Office Manager
The Dirty Dipstick Auto Repair
07.2014 - Current
Office Manager
Amdal In-home Care
02.2011 - 07.2014
Lead Security Officer
Valley Children's Hospital
10.2005 - 01.2011
High School Diploma -
Fresno Adult School
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