Elaine Hayford
Pensacola,FL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 26 years.
Overview
40
40
years of professional experience
Work History
Medical Receptionist
Dr. Derek Finger DC
1997.05 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Dr Richard Gingras
1996.10 - 1997.05
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Sales Associate
KMart
1990.08 - 1996.11
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Cashier
Circuit City
1993.04 - 1996.08
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Clerk
Pensacola Public Library
1984.06 - 1990.06
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
No Degree - Various
University of West Florida
Pensacola, FLAssociate of Arts -
Pensacola Junior College
Pensacola, FL12.1989
High School Diploma -
Woodham High School
Pensacola, FL06.1984
Skills
- Medical Billing
- Payment Collection
- Records Management
- Medical Office Administration
- Front Desk Operations
- Patient Registration
- Appointment Setting
- Electronic Medical Records
- Patient Relations
- Appointment Scheduling
- Insurance Claims
- Reminder Calls
- Paperwork Coordination
- EMR / EHR
- Insurance Verification
Timeline
Medical Receptionist
Dr. Derek Finger DC
1997.05 - Current
Medical Receptionist
Dr Richard Gingras
1996.10 - 1997.05
Cashier
Circuit City
1993.04 - 1996.08
Sales Associate
KMart
1990.08 - 1996.11
Clerk
Pensacola Public Library
1984.06 - 1990.06
No Degree - Various
University of West Florida
Associate of Arts -
Pensacola Junior College
High School Diploma -
Woodham High School
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