Elaine Heim
Senior Sales Associate
Nokomis,FL
Summary
Dynamic Personal Banker with experience at Chase Bank, adept at processing financial transactions and ensuring compliance with banking regulations. Proven ability to educate clients on account features, enhancing customer satisfaction and retention. Collaborated effectively with team members to achieve sales targets, demonstrating strong communication and problem-solving skills. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Banker/Teller
Chase Bank
01.2010 - 06.2019
- Assisted customers in navigating various banking products, enhancing their overall experience and satisfaction with services.
- Processed financial transactions accurately and efficiently, ensuring compliance with banking regulations and internal policies.
- Educated clients on account features and benefits, fostering informed decision-making regarding their financial needs.
- Resolved customer inquiries and concerns promptly, contributing to a positive banking environment and client retention.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Escalation Banker
JPMORGAN Chase Bank
03.2008 - 12.2010
- Led the resolution of complex customer inquiries, improving satisfaction through effective problem-solving and communication skills.
- Collaborated with cross-functional teams to streamline escalation processes, enhancing operational efficiency and reducing response times.
- Mentored junior staff on escalation procedures, fostering a knowledgeable team equipped to handle customer issues effectively.
- Analyzed escalation trends to identify root causes, implementing corrective actions that minimized recurring customer complaints.
- Managed high-priority escalations, utilizing advanced conflict resolution techniques to maintain customer loyalty and trust.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
Teller
National City Bank
09.1997 - 12.2007
- Processed customer transactions efficiently while maintaining accuracy, enhancing overall service quality and client satisfaction.
- Oversaw cash drawer operations, maintaining adherence to bank policies.
- Assisted clients with account inquiries and banking products, fostering positive relationships and increasing customer retention.
- Trained and mentored new tellers, promoting best practices for service delivery and operational efficiency.
- Collaborated with team members to resolve complex customer issues, ensuring timely responses and maintaining service standards.
Education
No Degree - General Studies
Vernon College
Vernon, TXSkills
Financial transactions
Certification
BLS
Timeline
Personal Banker/Teller
Chase Bank
01.2010 - 06.2019
Escalation Banker
JPMORGAN Chase Bank
03.2008 - 12.2010
Teller
National City Bank
09.1997 - 12.2007
No Degree - General Studies
Vernon College