Elaine Henderson

Dallas,TX

Summary

Dynamic professional with extensive experience in revenue cycle management, specializing in insurance verification, cash applications, and billing and collections. Proven success in supervising accounts receivable and leading teams to achieve operational excellence while consistently meeting or exceeding performance targets. Expertise in streamlining processes to enhance efficiency and ensure accurate financial reporting contributes to organizational success. Recognized for exceptional organizational skills, meticulous attention to detail, and effective communication across all organizational levels.

Overview

2026

years of professional experience

Work History

Cash Application Supervisor

CCS Medical

2021 - Current

Oversee cash posters, refunds, returns, and support staff
Reconcile A/R bank deposits and process 835s daily
Review and approve credit balances for refunds
Supervised cash application processes, ensuring timely and accurate posting of payments.
Led team in resolving discrepancies, enhancing reconciliation accuracy and efficiency.
Implemented workflow improvements, streamlining operations and reducing processing time.
Collaborated with finance departments to optimize cash flow management strategies.
Established performance metrics, facilitating regular assessment of team productivity and effectiveness.
Fostered a collaborative environment, promoting knowledge sharing among team members for continuous improvement.
Conducted internal audits on cash application activities, ensuring adherence to established policies and procedures while identifying opportunities for improvement.

AR Supervisor

Snelling

Managed daily lockbox, ACH, wires, checks, and credit card payments
Reconciled cash applications in PeopleSoft (Oracle) to bank statements
Processed chargebacks, refunds, adjustments, and write-offs
Supported AR ledger reconciliation and month-end close
Implemented process improvements that enhanced collections efficiency and reduced outstanding balances.
Coordinated with cross-functional teams to streamline billing processes and resolve discrepancies promptly.
Leveraged data analytics tools to identify trends in customer payment patterns, informing targeted collections strategies..
Posted customer payments by recording cash, checks, and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Prepared bills receivable, invoices, and bank deposits.
Reconciled daily AR ledger and verified proper posting.
Completed daily process adjustments to maintain accuracy.
Updated aging reports based on daily audits.

Revenue Cycle Manager

Pediatrix Medical Group / Mednax

Recruited, trained, and evaluated staff performance
Monitored payer trends and collaborated with representatives
Partnered with practice managers to resolve reimbursement issues and maintain DSO
Developed KPIs and improved revenue cycle processes
Led revenue cycle operations, optimizing billing and collections processes to increase cash flow.
Analyzed financial reports to identify trends, driving data-informed decision-making within the revenue cycle team.
Implemented process improvements, ensuring accurate charge capture and coding compliance.
Provided staff training on revenue cycle management best practices, increasing productivity across the department.
Coordinated with finance team to produce accurate monthly reports on collection metrics and trends.
Conducted regular audits to identify areas for improvement in the revenue cycle process.
Reduced days in accounts receivable by implementing more efficient follow-up procedures with payers.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Cash Application Management Supervisor

Amerita, Inc.

Supervised cash management operations (posting, credits, refunds)
Registered payers for ACH payments and reconciled daily reports
Filed bank disputes and reported cash flow to executives
Managed ACH/credit card transactions and month-end closing reports

Education

Cedar Valley Community College

Lancaster, TX

Skills

Revenue Cycle: Credentialing, insurance verification, billing (UB04 & HCFA 1500), collections, contract negotiation, appeals
Financial Operations: Cash posting, refunds, reconciliations, dispute resolution
Technical Tools: Artiva HC, Waystar RCM, IDX Centricity, Meditech EHR, Hyland, Kronos, ADP, Microsoft Office Suite, SharePoint, Teams, Adobe, McKesson, WellSky, Availity, Change Healthcare, Brightree
Development of performance metrics
Payment trend analysis
Quality assurance auditing
Collaborative teamwork
Execution of improvement strategies
Conflict management

Key performance indicators (KPIs)
Data-informed strategy development
Policy compliance
Analytical problem-solving
Strong attention to detail
Analytical reasoning
Effective organizational skills
Responsive to evolving challenges