Elaine Horner
Dillon,CO
Summary
Friendly, reliable, talented and professional bartender and server with a strong work ethic and amazing customer service skills. Professional in cash handlings and menu memorization, knowledge of food ingredients and consistently enhancing guest experiences. Proven ability to manage high-volume dining while maintaining cleanliness and fostering guest engagement, ensuring satisfaction and loyalty. Effectively manages tables while working with the kitchens needs to ensure smooth operations. Strong multitasking skills and attention to details.
Overview
12
12
years of professional experience
Work History
Server/ Bartender
Flat Iron Cafe
09.2022 - 08.2025
- Delivered wonderful customer service to guests and fulfill a great dining experience.
- Worked with the kitchen and bar staff to get food and drinks out timely. Assist the back of house when needed. i.e Restock alcohol, cut garnish, prep work and dishwashing.
- Managed cash and multiple card payments during high volume accurately.
- Kept a clean work area throughout the shift, as well as the restaurant and restrooms. Kept the restaurant stocked with needed supplies throughout the shifts.
- .Multitasked multiple tables without sacrificing great service and quality.
- Bartender and server to special events, meetings, and parties in a private event space. Making sure food comes out on time and proper. Set up the room and clean up after.
Bartender
Pins Mechanical
12.2021 - 09.2022
- Crafted and served a large list of craft cocktails.
- Managed bar inventory, restocking supplies and garnishes. Ensure the minimizing waste.
- Trained new staff on bartending techniques and customer service standards to ensure quality and consistency.
- Maintained a clean and organized bar area.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, managed tip-out reports, setting up for incoming shift, and taking inventory of beer and liquor.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender/Restaurant Server
Yours Truly Restaurant
03.2019 - 12.2021
- Delivered exceptional customer service, enhancing guest satisfaction.
- Managed multiple tables efficiently during peak hours, ensuring timely service. Most guests came in for breakfast before work and for dinner before the Playhouse district has a show, so timing was key.
- Trained new staff on menu offerings and service protocols to maintain quality standards.
- Maintained cleanliness and organization of dining area and work station for a smoother working experience.
- Served food and beverages promptly with attention to customer needs and dietary restrictions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences. Helping out where needed. Helping refill coffees, run food, and occasionally cash out others tables.
- Created friendly relationships with regular customers. Helps orders go quicker knowing the guests drink and food orders.
- Performed opening and closing duties, ensuring the dining area was prepared for a smooth service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepped fresh orange juice every morning, made coffee and made sure all jellies, sugar packets and tea bags were stocked on tables before open.
Bartender/Restaurant Server
Rivergate Tavern
05.2014 - 02.2019
- Crafted and served cocktails and beer, ensuring customer satisfaction and experience.
- Developed seasonal drink menus based on current trends and customer feedback.
- Maintained a clean, stocked, and organized bar and server area.
- Resolved customer complaints promptly and professionally, maintaining a positive atmosphere within the restaurant.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation. Knowing regular guests drinks order are ready as soon as they walk into the establishment.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink and food orders simultaneously without compromising quality.
- Ensured bigger parties and events go smoothly and make sure every guests need are met and executed.
Sandwich Maker
Snarf's Sandwiches
12.2025 - Current
- Prepared high-quality sandwiches by using fresh ingredients and following standard recipes.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team members to optimize workflow and enhance customer satisfaction.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Firelands
Oberlin, OH06-2009
High School Diploma -
Lorain County Joint Vocational School
Oberlin, OH06-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Timeline
Sandwich Maker
Snarf's Sandwiches
12.2025 - Current
Server/ Bartender
Flat Iron Cafe
09.2022 - 08.2025
Bartender
Pins Mechanical
12.2021 - 09.2022
Bartender/Restaurant Server
Yours Truly Restaurant
03.2019 - 12.2021
Bartender/Restaurant Server
Rivergate Tavern
05.2014 - 02.2019
High School Diploma -
Firelands
High School Diploma -
Lorain County Joint Vocational School