Elaine Immel
Ventura,CA
Summary
Dynamic retail professional with a proven track record at Extra Space Storage, excelling in operational efficiency and employee engagement. Successfully enhanced customer satisfaction through strategic staff training and effective scheduling coordination, fostering a positive workplace culture. Adept at managing store maintenance and optimizing processes to drive sales growth.
Professional with strong background in retail management, adept at optimizing operations to achieve results. Known for effective team collaboration, adaptability, and focus on exceeding goals. Skilled in inventory management, staff training, and customer service excellence. Consistently reliable and proactive in responding to changing needs.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
12.2022 - 10.2024
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Store Manager
99 Cents Only
07.2019 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Science - Psychology
Ventura College
Ventura, CASkills
- Operational efficiency
- Scheduling coordination
- Store maintenance
- Employee engagement
Timeline
Assistant Store Manager
Extra Space Storage
12.2022 - 10.2024
Store Manager
99 Cents Only
07.2019 - 10.2022
Associate of Science - Psychology
Ventura College
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