Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Johnson

Punta Gorda,FL

Summary

Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Dedicated and highly effective at getting patients connected with valuable resources. Technologically savvy and successful managing large caseloads. 10 Years of success career experience in large hospital environments.

Personable demeanor with priority on care and service. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities.

Resourceful Patient Advocate offering 10 years of hospital experience. Versed in collaborating with insurance companies and completing paperwork. Passionate about patient care. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

43
43
years of professional experience

Work History

Patient Referrals Specialist

Camellia Women's Health
09.2002 - 01.2011
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.

Medical Staff Coordinator

Mercy General Hospital
12.2001 - 08.2004
  • Managed sensitive information with discretion, ensuring confidentiality of patient records and employee files.
  • Coordinated interdepartmental committee meetings for effective collaboration on hospital-wide initiatives.
  • Ensured compliance with regulatory standards by conducting regular internal audits of departmental policies and procedures.
  • Improved communication between departments by organizing regular interdisciplinary meetings and providing comprehensive meeting minutes.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Hospital Surgery Scheduler

Providence Alaska Medical Center
10.1996 - 11.2001
  • Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
  • Answered phone calls and messages from surgeon's medical facility, scheduling surgical procedures.
  • Prepped operating rooms and booked necessary equipment and supplies.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Proven ability to learn quickly and adapt to new situations.

Phone Operator

Bell Telephone, AT&T
03.1968 - 05.1989
  • Participated in regular training sessions aimed at improving skills related to customer service excellence on telephone interactions.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Managed multi-line phone system, expertly navigating between calls while maintaining friendly demeanor.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.

Education

Associate of Science - Science Education

American River College
Sacramento, CA

Bachelor of Science - Nursing Education

Alaska Pacific University
Anchorage, AK

High School Diploma -

High School of Art And Design
Manhattan, NY
06.1968

Skills

  • Administrative and Office Support
  • Registration and Scheduling
  • Patient interviewing
  • Patient Registration
  • Insurance Verification
  • Customer Service
  • Appointment Scheduling
  • Insurance Authorizations
  • Financial Counseling
  • Caring and Empathetic
  • Medical Terminology
  • Interpreting physician orders
  • Proficient in Word

Timeline

Patient Referrals Specialist

Camellia Women's Health
09.2002 - 01.2011

Medical Staff Coordinator

Mercy General Hospital
12.2001 - 08.2004

Hospital Surgery Scheduler

Providence Alaska Medical Center
10.1996 - 11.2001

Associate of Science - Science Education

American River College

Bachelor of Science - Nursing Education

Alaska Pacific University

High School Diploma -

High School of Art And Design

Phone Operator

Bell Telephone, AT&T
03.1968 - 05.1989

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Elaine Johnson