Elaine Joseph
Property Manager
Portland,OR
Summary
Profile Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Manager
Quantum Residential Inc.
07.2011 - Current
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Administered operations to handle needs of more than 100 tenants across 2 property units.
- Communicated effectively with owners, residents, and on-site associates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations
- Communicated effectively with owners, residents, and on-site associates
Asst. Manager
East Fair Terrace
08.2020 - 05.2022
- Conducted regular inspections of both interior and exterior of properties for damage.
- Posted policies and rules in common areas for tenant review.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Asst. Property Manager
Guardian Real Estate Services
06.2020 - 05.2022
- Showed apartments to potential tenants and answered questions regarding community.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Posted policies and rules in common areas for tenant review.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
Real Estate Intern
Alta Reality
01.2019 - 06.2019
- Supported team members by making copies, obtaining electronic signatures and procuring documents from public records.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Issued office-wide communications on behalf of brokers and team leaders.
Education
Bachelor of Science - Economics And Management
University of The West Indies, Cavehill Campus, Barbados
Barbados WI11.2000
Associate of Applied Science -
University of The West Indies, Cavehill Campus, Barbados
Barbados, WI11.1998
Property Management Certificate -
Houston Community College
Houston,, TX06.2018
Real Estate Residential Management Certificate -
Houston Community College
Houston, TX06.2018
Skills
- Planning and scheduling
- Tenant and Eviction Laws
- Fair Housing Mandates
- Terms Explanation and Enforcement
- Accounting Operations
- Bid Proposals
- Maintenance and Supply Requests
- Screening Processes
- Tenant and Owner Liaising
- Renewals Management
- Grounds and Facility Inspection
- Property Management Software Understanding
- Exceptional Oral and Written Communication Skills
- Equipment Replacement
- Microsoft Office
- Performance Assessment
- Disturbance Handling
- Knowledge of Oregon Property Management Laws
- Occupant Retention
- Contractual Obligations
- Increasing Occupancy
Languages
- English
Timeline
Asst. Manager
East Fair Terrace
08.2020 - 05.2022
Asst. Property Manager
Guardian Real Estate Services
06.2020 - 05.2022
Real Estate Intern
Alta Reality
01.2019 - 06.2019
Property Manager
Quantum Residential Inc.
07.2011 - Current
Bachelor of Science - Economics And Management
University of The West Indies, Cavehill Campus, Barbados
Associate of Applied Science -
University of The West Indies, Cavehill Campus, Barbados
Property Management Certificate -
Houston Community College
Real Estate Residential Management Certificate -
Houston Community College
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