Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Elaine Lackland

Richardson,TX

Summary

Energetic and Spanish Speaking Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to our team-driven environment. Known for excellent customer service skills and a welcoming attitude, greeting each passenger with a smile and a personal “welcome aboard”.

A United Flight Attendant offering over 26 years in domestic and international flying. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to our CORE 4 intentions offering exceptional customer service.

Results-focused flight attendant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Reliable employee seeking the International Purser position. Offering excellent communication and good judgment.

Overview

26
26
years of professional experience

Work History

Flight Attendant

United Airlines
Houston , Texas
08.1996 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Bachelor Of Arts - History

Texas A&M University
College Station, TX
05.1996

Skills

  • Cleanliness and Sanitation
  • Pre-Flight Briefings
  • Passenger Behavior Monitoring
  • Adult AED and CPR
  • Speech Clarity
  • Public Interaction
  • Aircraft Safety Checks
  • Emergency Care
  • Brand Promotion
  • Company Culture and Values
  • Passenger Interaction
  • Critical Thinking
  • Evacuation Procedures
  • Customer Needs Assessments
  • Safety Regulation Compliance
  • Passenger Documentation
  • Medical Emergency Response
  • Conflict Resolution Techniques
  • Crew Resource Management
  • Verbal and Written Communication
  • Service Quality
  • Emergency Situations Management
  • PA Systems
  • Flight Crew Coordination
  • Situational Awareness
  • Restroom Monitoring
  • Social Perceptiveness

Timeline

Flight Attendant

United Airlines
08.1996 - Current

Bachelor Of Arts - History

Texas A&M University

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Elaine Lackland