Elaine LaRose
Totowa,NJ
Summary
Goal oriented, dependable administrative professional with over 40 yrs of experience in fast-paced environments. Seeking to maintain a full-time position and utilizing interpersonal skills, bookkeeping skills and problem-solving skills.
Overview
47
47
years of professional experience
Work History
CUSTOMER LICENSING SPECIALIST
MCKESSON MEDICAL SURGICAL
02.2019 - Current
- Onboarded new accounts within 2 systems (Salesforce and Nuxeo)
- Review regulatory guidance and bulletins to assure appropriate customer licensure
- Analyze new accounts and determine what type of medical license is needed
- Determine if provided license needs additional documentation
- Verify provided license is active on 3rd party site or state websites
- Load appropriate license on the account.
- Met daily metric of 25 new Salesforce Onboarding accounts
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
CUSTOMER SERVICE SUPERVISOR
MCKESSON MEDICAL SURGICAL
02.2013 - 02.2019
- Lead customer service team of 8 employees
- Provide support to 264 sales representatives with $2.134B in order revenue
- Develop strategic goals for the customer service team to include operational metrics and quality assurance
- Manages audit process and analyzes results for improvement opportunities
- Creates business presentations to share customer service team data/trends with senior leadership
- Coordinates with other departments such as sales, finance, human resources and local operations to promote positive customer service experience
- Trains employees on variety of call center management tools such as Aspect, Call Management, Tableau reporting, Impact 360 (Verint), Cisco and Salesforce
- Collaborates with employees to develop their goals for the year and hold them accountable
- Mentors employees on their development and career aspirations
- Serves as branch ambassador for the distribution center to promote highly engaged culture for warehouse and customer service employees to include team building activities
- Serves as health & wellness chairperson to promote healthy lifestyle and community events for the distribution center
- Performs role of local office manager (alarm access, badges, and local invoices)
OFFICE LEADER
PHYSICIAN SALES & SERVICE (ACQUIRED BY MCKESSON)
02.1996 - 02.2013
- Lead customer service team of 10 employees
- Provided support to 42 sales representatives with $90M in order revenue
- Championed initiative to grow GP $2k in 6 months to brand name products
- Developed new hire training program to include compliance
- Managed branch customer service metrics
- Facilitated product knowledge exercises and partnered with manufacturer vendors
- Sponsored the 'Rep Direct Program' which enhanced sales bandwidth
- Led accounts receivable activities to include researching commissions, billing and credit issues
- Processed month end procedures and audits
- Promoted positive company culture through team building events
- Managed medical open enrollment process for employees
- Conducted collection calls, prepared invoices, and deposits
- Researched commission, billing and credit issues and processed credits.
OFFICE MANAGER
MEDICAL SERVICE (ACQUIRED BY PSS)
07.1984 - 02.1996
ACCOUNTS RECEIVABLE CLERK
DIBLE
08.1982 - 06.1984
BOOKKEEPER
DRIVE MASTER
01.1978 - 09.1981
Education
High School Diploma -
Passaic Valley High School
Little Falls NJ06.1979
Skills
- Championed initiative to grow GP $2K in 6 months to brand name product
- 20 yrs A/R & A/P background
- Strong problem-solving and analytical skills to drive exceptional customer service
- Cut work load 50% with Nuxeo Onboarding
System Knowledge
- McKesson Impact Leadership Academy participant
- Computer Skills JD Edwards Database system and Microsoft Office (Current 0365)
- Workforce Management, Verint (Impact 360), Tableau, Salesforce, and Kronos
- Customer Service Leadership Training
Timeline
CUSTOMER LICENSING SPECIALIST
MCKESSON MEDICAL SURGICAL
02.2019 - Current
CUSTOMER SERVICE SUPERVISOR
MCKESSON MEDICAL SURGICAL
02.2013 - 02.2019
OFFICE LEADER
PHYSICIAN SALES & SERVICE (ACQUIRED BY MCKESSON)
02.1996 - 02.2013
OFFICE MANAGER
MEDICAL SERVICE (ACQUIRED BY PSS)
07.1984 - 02.1996
ACCOUNTS RECEIVABLE CLERK
DIBLE
08.1982 - 06.1984
BOOKKEEPER
DRIVE MASTER
01.1978 - 09.1981
High School Diploma -
Passaic Valley High School