Elaine L. Kniola
Parma
Summary
Dynamic administrative professional with a proven track record at Cleveland Clinic Foundation, excelling in multitasking and prioritization. Adept at managing complex schedules and fostering effective communication, I leverage my attention to detail and resourcefulness to enhance operational efficiency and support organizational goals. Committed to maintaining confidentiality and professionalism in all interactions.
Overview
41
41
years of professional experience
Work History
Administrative Assistant II
Cleveland Clinic Foundation - Cole Eye Institute
02.2007 - Current
- Manage and prioritize multiple assignments simultaneously and effectively such as acting as a liaison between internal and external patients by greeting customers, answering, and triage phone calls.
- Administer weekly schedules for up to ten physicians, including coordinating meetings, travel arrangements, vacations, and handling departmental phone communications and backups, providing coverage of other areas such as front end, and point of service, FMLA applications.
- Coordinates surgical procedures in collaboration with the nurse manager and surgery scheduling department.
- Transcribed correspondence to referring physicians, research grants, and related communication.
- Acts as a liaison by interacting with patients, staff physicians, residents, nurses, administrators, and other departmental units, while providing administrative support.
- Responds promptly to patient inquiries regarding appointments, surgeries, medications, and billing.
- Assists in addressing and resolving patient concerns across various Cleveland Clinic departments, including administration and ombudsman services.
Administrative Assistant to the Clerk Treasurer, Payroll Specialist
Village of Newburgh Heights
07.2002 - 01.2007
- Manage the processing of weekly and bi-weekly payrolls, including reconciliations and disbursements.
- Collect and verify employee attendance records, hours worked, pay adjustments, retroactive increases, and other relevant modifications.
- Prepare and submit required documentation for benefits administration, including pension plans, unemployment claims, and health insurance.
- Maintain and safeguard employees’ confidential information, such as tax exemptions, leave records, military leave, wage garnishments, retirement contributions, and resignation documentation.
- Analyzes and processes accounts payable and receivable, expense reports, invoices, purchase orders, quotations, financial statements, and prepares monthly state and city tax filings, along with federal employer tax payments (Form 941), bank deposits, and transfers.
Executive Administrator to the President
St. Clair Machine Repair, Inc.
03.1985 - 05.2002
- Oversees and coordinates office functions, including accounting processes, travel arrangements, participation in budget planning, and the maintenance of financial and personnel records. Responsible for interviewing, training, and supervising staff workflows.
- Serves as a liaison between the administrator, clients, the public, and internal teams.
- Communicates decisions and directives, provides information, and represents the administrator in meetings.
- Maintains professional communication with clients, nurtures long-term relationships, researched responses to inquiries, addresses concerns, and filters issues as appropriate.
- Prepares a variety of complex, confidential documents such as agendas, correspondence, reports, memos, letters, financial statements, payroll, accounts receivable and payables. Coordinates and schedules meetings and appointments.
- Manages and maintains the President’s calendar, files, records, and correspondence.
- Supports the President and organization by taking on new responsibilities, exploring opportunities to add value, and promoting efficient operations.
Education
Some College (No Degree) - Business
Cuyahoga Community College
Cleveland, OHSkills
- Dependable
- Proactive
- Quick learner
- Attention to detail
- Prioritization
- Organization
- Multitasking
- Critical thinking
- Sound judgment
- Written communication
- Verbal communication
- Energetic
- Enthusiastic
- Self-motivated
- Planning
- Managing work schedules
- Confidentiality
- Resourcefulness
- Adaptability
- Clear communication
- Collaborative teamwork
- Professionalism
- Diplomacy
Timeline
Administrative Assistant II
Cleveland Clinic Foundation - Cole Eye Institute
02.2007 - Current
Administrative Assistant to the Clerk Treasurer, Payroll Specialist
Village of Newburgh Heights
07.2002 - 01.2007
Executive Administrator to the President
St. Clair Machine Repair, Inc.
03.1985 - 05.2002
Some College (No Degree) - Business
Cuyahoga Community College
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