Elaine Lomeli

• Handled incoming customer calls regarding orders, billing, products, service, and general inquiries.
• Managed distribution of incoming and outgoing correspondence.
• Tracked shipments and delivered timely updates to customers.
• Manage document archiving, and maintain a filing system.
• Tracking shipments and providing timely information to the customer.
• Updating customer information and pricing in our ERP system.
• Work with the management team to stay updated on product knowledge, and be able to implement our service policies.
• Work on short-term projects to offer support to our customers.

Supported successful project completion by assisting with various activities and maintaining progress with sales teams.

Managed material orders with high efficiency.

Supervised order workflow.

Collaborated with sales team to prepare accurate quotes.

Facilitated procurement of samples for clients.

• Boosted sales through exceptional customer service.
• Provided excellent customer service through phone communication.
• Handled customer inquiries.
• Managed distribution and organization of incoming and outgoing mail.
• Streamlined invoicing procedures to enhance workflow.
• Managed online order processing efficiently.