Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Marino

Maryvile,IL

Summary

Accomplished Branch Manager with over 25 years of experience in day to day branch operations, developing and achieving goals. Dedicated professional with success in building strong relationships with current clients and attracting new ones. Providing superior customer service and recommending financial solutions. Committed to working with a branch team and business line partners to achieve sales objectives.

Overview

29
29
years of professional experience

Work History

Bank Manager

Associated Bank
Maryville, IL
08.2014 - Current
  • Manage to meet and exceed branch sales goals by 125% year over year.
  • Responsible for establishing , retaining and deepening relationships with new and existing clients.
  • Solicited new business through outside sales calls and referrals
  • Responsible for all operations of branch, training, leading and mentoring branch staff.
  • Assisted customers with loan requests from origination to closing.
  • Manage and performed daily, weekly, monthly and yearly audits.
  • Responsible for day to day management of center and staff.
  • Interacted positively with customers while promoting bank products and services.
  • Prepare for, schedule and conduct check-ins that included coaching and development activities with all members of team.
  • Handle hiring and termination process, staff conflicts and evaluations .
  • Mentor to new branch managers and assistant managers.
  • Maintain strong communication skills for networking to build relationships and partnerships.
  • Coached and developed bankers to exceed sales goals by using effective sales techniques.

Loss Mitigation Officer

CitiFinancial
Fairview Heights, IL
07.2009 - 06.2014
  • Processed loan applications and monitored progress from start to finish.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Compiled closing packages for drafting and presentation accuracy.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Maintained company wide employee ranking of top 15 consistently
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process

Personal Banker/ Trainer

UMB Bank
COLLINSVILLE, IL
06.1999 - 10.2008
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Sold fixed annuities, term insurance and other investments
  • Determined investment strategies to fit customers needs.
  • Named Top Sales Associate for fiscals years 2005 through 2008

Lead Teller

Bank Of O'Fallon
O'Fallon, IL
06.1995 - 05.1999
  • Identified potential needs through observation, questioning, and listening.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Cross-sold credit cards, loans and other bank products.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Mentored newly hired team members on appropriate responses to patron questions.

Education

Some College (No Degree) - Accounting/Finance

Belleville Area College
Belleville, IL

Skills

    • Business Relationship Management
    • Goal Setting
    • Sales Professional
    • Employee Training Oversight
    • Customer Service
    • Decision-Making
      • Proactive and Focused
      • Team Building Leadership
      • Revenue Generation
      • Willing to Learn
      • Critical Thinking
      • Relationship Building and Management

Timeline

Bank Manager

Associated Bank
08.2014 - Current

Loss Mitigation Officer

CitiFinancial
07.2009 - 06.2014

Personal Banker/ Trainer

UMB Bank
06.1999 - 10.2008

Lead Teller

Bank Of O'Fallon
06.1995 - 05.1999

Some College (No Degree) - Accounting/Finance

Belleville Area College

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Elaine Marino