ELaine Marshall
Lancaster,OH
Summary
Proven to excel in fast-paced environments, I leveraged my mixology and clear communication skills at Ale House 1890 to enhance customer satisfaction and streamline operations. Adept at crafting cocktails and managing inventory, my collaborative spirit and hospitality service expertise significantly contributed to the team's success.
Overview
3
3
years of professional experience
Work History
Bartender
Ale House 1890
Lancaster, Ohio
08.2024 - Current
- Completed regular bar inventories and daily requisition sheets.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Balanced daily registers and generated sales reports for management.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Neatly sliced and pitted fruit for garnishing drinks.
- Resolved customer complaints in a professional manner.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Monitored bar inventory and promptly restocked low items before depletion.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Cleansed glasses with sanitizing solution after each use.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Effectively multitasked within fast-paced environment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Poured wine, beer and cocktails for patrons.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Collected and organized daily till totals and tips.
- Processed payments accurately and efficiently with POS system.
Cashier
The River Emporium
Lancaster, Ohio
10.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customers' questions and provided information on store procedures or policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used suggestive selling techniques to promote add-on sales.
Prep Line Cook
Chipotle
Lancaster, Ohio
01.2022 - 09.2023
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Monitored product freshness and rotation of ingredients to ensure quality standards were met.
- Received and stored food and supplies.
- Cleaned dishes, pots, pans and other kitchen equipment used during the day's operations.
- Measured ingredients accurately using scales or measuring cups and spoons prior to cooking meals.
- Organized food storage areas ensuring that all items were properly labeled and dated.
- Replenished food items from inventory and rotated ingredients.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and seeding vegetables.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Sliced meats to prepare for cooking and assembly of menu items.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Managed inventory levels for perishables ensuring that adequate amounts were available at all times.
- Executed proper techniques when preparing menu item ingredients.
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Communicated effectively with other members of the kitchen staff regarding meal preparation procedures.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained a clean and sanitary work area by adhering to all safety standards.
- Provided assistance to other cooks when needed during peak hours or special events.
- Operated kitchen equipment such as ovens, grills, stoves and slicers according to manufacturer's instructions.
- Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Associate of Arts - Fine Arts
Columbus State Community College
Columbus, OH05-2027
Skills
- Safe service compliance
- Health codes compliance
- Mixology
- Basic accounting
- Bar restocking
- Inventory
- Liquor restocking
- Clear and effective communication
- Food service
- Bar service preparation
- Maintaining a clean bar
- Hospitality service expertise
- Craft cocktail preparation
- Team player attitude
- Engaging personality
- Strong multitasking
- Creative mixology
Affiliations
- I'm a self-paid artist that indulges in mixed medias
- I enjoy experimenting with musical instruments
- I love to be learning, either from reading, classes, or from fellow peers.
References
References available upon request.
Timeline
Bartender
Ale House 1890
08.2024 - Current
Cashier
The River Emporium
10.2023 - 08.2024
Prep Line Cook
Chipotle
01.2022 - 09.2023
Associate of Arts - Fine Arts
Columbus State Community College
Similar Profiles
Aliany LopezAliany Lopez
Bartender/Server at Miller's Ale HouseBartender/Server at Miller's Ale House
Kylee RoweKylee Rowe
Bartender at Miller's Ale HouseBartender at Miller's Ale House
Patrick SeversonPatrick Severson
Assistant general Manager/managing partner at Crooked Pint ale houseAssistant general Manager/managing partner at Crooked Pint ale house
Shannon ThomsonShannon Thomson
Hospice Registered Nurse Case Manager at CorsoCare HospiceHospice Registered Nurse Case Manager at CorsoCare Hospice
Meghan MuggMeghan Mugg
Registered Veterinary Technician at Groveport Canal Animal HospitalRegistered Veterinary Technician at Groveport Canal Animal Hospital