Elaine Martinez
Montebello,CA
Summary
Experienced Retail Customer Service & Healthcare Specialist with Administrative & Project Management background in Human Resources. Proficient in Business Development, Family Health, Ambulance Claims, Orthopedic Care, Integrative Medicine, Dental Services, Chiropractic Care, Collections Management,and Billing & Coding. Committed to maximizing team performance through effective communication and accountability.
Overview
23
23
years of professional experience
Work History
Dollar Tree Store Associate
Monterey Park
10.2023 - Current
- Provided cash register operations and handled customer payments.
- Assisted with loading and unloading deliveries from vendors.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Organized store displays to ensure maximum visibility of products.
- Reconciled daily sales transactions against cash registers totals.
- Assisted customers with product selection, pricing and availability.
- Processed sales transactions accurately and efficiently at the cash register.
Exec Asst. to CEO
DM Construction
San Gabriel
01.2015 - Current
- Managed and optimized CEO's schedule, HR processes, payroll, on-boarding documentation, supply procurement, and onsite vendor relations.
- Developed and implemented strategic business plans to increase company profitability.
- Developed strategies for improving customer service standards throughout the company.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
Supervisor, PFS
Amplus Group
Torrance
03.2018 - 06.2021
- Effective Hospital, Ambulance, and Medical Coding & Billing in the adjudication Process.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
General Manager
The Ctr. For Integrative Medicine
Sherman Oaks
02.2008 - 03.2014
- Trained new staff on office procedures, software programs and customer service protocols.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Monitored inventory levels of supplies necessary for daily operations of the office.
Patient Care Coordinator/Referral Specialist
The Center for Integrative Medicine
Sherman Oaks
09.2001 - 01.2008
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Performed data entry tasks related to patient demographics and billing information.
- Provided assistance with completing paperwork for new patients prior to their appointment.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Maintained accurate records of patient visits in the electronic health record system.
- Ensured compliance with HIPAA regulations when handling sensitive information.
Education
Alcohol & Other Drugs in Substance Abuse - RADT Certificate (4-2025) - Substance Abuse Counselor
InterCoast College
West Covina, CA04-2025
Associate of Arts - Healthcare Management
Eagle Rock College
Eagle Rock, CA08-2018
Medical Coding & Coding -
Eagle Rock College
Los Angeles, CA08-2016
Medical Assisting/ Medical Billing -
Bryman College
Rosemead, CA06-1991
Woodrow Wilson Senior High School
Los Angeles, CA06-1990
Skills
- Retail Customer Service
- Healthcare Specialist
- Administrative & Project Management
- Human Resources
- Business Development
- Family Health
- Ambulance Claims
- Orthopedic
- Integrative Medicine
- Dental
- Chiropractic
- Collections
- Billing & Coding
- Staff Collaboration
- Time Management
- Team Membership
- Accountability
- Sales
- Monthly Invoices
- Payroll
- Onboarding Paperwork
- Supply Orders
- Merchant and Vendor Relations
- Quality Control
- Cashier
- Merchandising
- Sales Floor
- Recovery and Replenishment of Merchandise
- Warehouse and Freight Allocation
- Project Management
- Revenue Cycle Training
- Hiring
- Contract Deadlines
- Month End Review & Auditing
- Hospital, Ambulance, and Medical Coding & Billing
- General Management
- Goal Setting
- Budget Control
- Operational Reports
- Patient Schedule Review
- Treatment Plan Approval
- Insurance Authorizations
- Laboratory and Radiology
- Patient Referrals
- Shipment Processing
- Customer Service
- Cash Handling Accuracy
- Store Organization
- Retail Merchandising
- Merchandising and Display
- Strong Communication and Interpersonal Skills
Volunteer Work/Mentorship
- Volunteer Work with the Homeless Community through Sacred Heart High School & Congregation in Collaboration with the Arch Diocese and young women's mentoring an self development.
Timeline
Dollar Tree Store Associate
10.2023 - Current
Supervisor, PFS
Amplus Group
03.2018 - 06.2021
Exec Asst. to CEO
DM Construction
01.2015 - Current
General Manager
The Ctr. For Integrative Medicine
02.2008 - 03.2014
Patient Care Coordinator/Referral Specialist
The Center for Integrative Medicine
09.2001 - 01.2008
Alcohol & Other Drugs in Substance Abuse - RADT Certificate (4-2025) - Substance Abuse Counselor
InterCoast College
Associate of Arts - Healthcare Management
Eagle Rock College
Medical Coding & Coding -
Eagle Rock College
Medical Assisting/ Medical Billing -
Bryman College
Woodrow Wilson Senior High School
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