ELAINE MASCARINAS
Ewa Beach,USA
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Writer
International Trucks of Hawaii
Kapolei, HI
12.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated repair information to customers in a professional manner.
- Supported timely and accurate service by producing job daily status reports.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Greet customers, listen to their vehicle concerns, and write up service orders.
Customer Service Representative
Aloha Roofing Supply
Kapolei, USA
11.2021 - 12.2024
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Investigated and researched issues to determine root causes, and appropriate resolution methods.
- Remained open to feedback from the supervisor and peers to build and improve skill set.
- Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Respond to emails and telephone calls in a timely manner.
- Process all cash, credit card, and check transactions, and apply them towards accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Pacific Transfer LLC
Honolulu, USA
11.2015 - 11.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications
- Prepared work orders, bills of lading and shipping orders to route materials
- Computed shipping, storage and demurrage charges using computer and price list
- Contacted carrier representatives to make arrangements for shipping and delivery of materials
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
- Operated typing, adding, calculating and billing machines
Hotel Front Desk Clerk
Navy Gateway Inns & Suites
Honolulu, USA
04.2012 - 11.2015
- Advised housekeeping staff when rooms had been vacated and were ready for cleaning
- Contacted housekeeping or maintenance staff when guests reported problems
- Computed bills, collect payments and make change for guests
- Transmitted and received messages, using telephones and telephone switchboards
- Greeted, registered and assigned rooms to guests of hotels or motels
- Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants
- Made and confirmed reservations
Shift Manager/Key Holder
Foot Locker
Aiea, USA
03.2012 - 11.2015
- Established and implemented policies, goals, objectives and procedures for department
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Authorized payments and merchandise returns
- Assigned employees to specific duties
- Mentor new team members on POS system operation, customer service strategies & sale goals
Cashier/Sales
Foot Locker
Honolulu, USA
06.2011 - 03.2012
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Bagged or boxed merchandise and prepared packages for shipment
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Processed merchandise returns and exchanges
- Provided product information and resolved concerns to assist customers
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
Education
High School Diploma -
Kapolei High School
Kapolei, HI05.2010
Skills
- Positive Personality
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- 10 Key Data entry
- Time Management
Certification
- Driver's License
- Certificate of Professional Development
References
References available upon request.
Timeline
Service Writer
International Trucks of Hawaii
12.2024 - Current
Customer Service Representative
Aloha Roofing Supply
11.2021 - 12.2024
Customer Service Representative
Pacific Transfer LLC
11.2015 - 11.2021
Hotel Front Desk Clerk
Navy Gateway Inns & Suites
04.2012 - 11.2015
Shift Manager/Key Holder
Foot Locker
03.2012 - 11.2015
Cashier/Sales
Foot Locker
06.2011 - 03.2012
- Driver's License
- Certificate of Professional Development
High School Diploma -
Kapolei High School