Elaine McCullough
Forest Park,GA
Summary
Driven by a results-focused approach, I leveraged my expertise in HIPAA compliance and patient communication at the VA Medical Center to enhance patient satisfaction and streamline operations. My adeptness in Microsoft Office Suite, coupled with a commitment to professionalism, significantly contributed to improving patient care and administrative efficiency.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant
VA Medical Center
01.2024 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
Administrative Assistant
ABA DIRECT LLC
10.2021 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
TELEHEALTH TECHNICIAN
Department of Veterans Affairs
02.2013 - 08.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Prepare the clinical environment, including preparing medical and telecommunications equipment to be used for clinical examination and treatment
- Receiving and scheduling requests for simple and complex intra-facility and inter-facility telehealth appointments using electronic resource based scheduling system
- Monitoring and maintaining schedules of rooms, patients, technologies,clinical providers and presenters as needed to ensure efficient telehealth operations
Education
Associate of Science - Nursing
Bronx Community College of The City University of New York
The Bronx, NY12.2019
Skills
- Detail Oriented
- Medical record assessment
- Patient Communication
- Adaptable to change
- Microsoft Office Suite proficiency
- Appointment Scheduling
- Patient Records Maintenance
- Medical office administration
- Professionalism in Healthcare
- Customer Service
- Reliable team player
- HIPAA Compliance Knowledge
Timeline
Medical Support Assistant
VA Medical Center
01.2024 - Current
Administrative Assistant
ABA DIRECT LLC
10.2021 - 01.2024
TELEHEALTH TECHNICIAN
Department of Veterans Affairs
02.2013 - 08.2020
Associate of Science - Nursing
Bronx Community College of The City University of New York
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