Elaine McGilchrist

• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Performed cash, card and check transactions to complete customer purchases.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $5,000 per month in new revenue

• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Solicited customers to purchase loyalty and item protection plans, successfully bringing in $7,000 per month in new revenue.
• Maintained current knowledge of store promotions and highlighted sales to customers.

The staffing agency assigned me two jobs. I worked at Classic Insulation and Pest Control and Snelson Co Inc.

• Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email or in-person to provide information.
• Completed clerical tasks such as filing, copying and distributing mail.
• Provided assistance and support in performing accounting analysis according to rigorous schedules.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Reviewed general ledger entries and assessed accuracy.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Processors of Medical and recreational Cannabis.

• Used hand tools to complete delicate work.
• Operated hot seal and krimp machines to safely move plant materials.
• Trimmed unwanted materials off desirable plant.
• Maintained safety practices and quality controls.
• Passed several inspections by closely adhering to safety and cleanliness standards and company processes.
• Priced 30 orders daily by correctly wrapping, weighing and labeling cuts.
• Prepared, boxed and staged outgoing shipments.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Tracked down hard-to-find merchandise at diverse locations.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
• Completed store opening and closing procedures as per company guidelines.
• Informed customers of current store promotions to encourage additional sales purchases.

• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Increased sales by offering advice on purchases and promoting additional products.

• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
• Communicated with managers of other departments to maintain transparency.
• Analyzed and interpreted store trends to facilitate planning.

• Managed large volume of medical claims on daily basis.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
• Reviewed provider coding information to report services and verify correctness.
• Paid or denied medical claims based upon established claims processing criteria.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Maintained 89% customer service satisfaction ratings through quality control.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.