Elaine Michaelidis
Burlington,MA
Summary
Focused on elevating the Customer Experience, by providing a well merchandised and visually pleasing environment that will be a catalyst and inspiration for growth. Collaborative leader with dedication to partnering with coworkers to promote an engaging, empowering work culture to boost productivity. Proficient in using independent decision-making skills and analytical skills to make sound judgment to positively impact company success. Willingness to take on added responsibilities to Drive for Results!
Overview
18
18
years of professional experience
Work History
Style Merchandise Manager
Macy's
10.2023 - Current
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing. WE ARE ONE
Operations Manager
TJX Companies, Marshalls
01.2017 - 09.2023
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Managed store budget effectively, making cost-saving adjustments when necessary, without sacrificing quality or customer experience.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements. +15% to PL, increase of 2M. in 9 months.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Responsible for the recruitment, hiring, and onboarding process to build a high-performing team of 95 sales associates.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Area Sales Manager
Macy's
05.2006 - 01.2017
- Improved customer satisfaction by consistently providing exceptional service and addressing issues promptly.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Recognized as Manager of the Month 6X consecutively in 9 months for Highest Scorecard.
Education
Associate of Science - Fashion Merchandising & Marketing
Bay State Jr. College
Boston, MA05.1987
Skills
- Merchandise Presentation & Placement
- Business Analysis and Reporting
- Organizational Skills
- Staff Cross Training and Development
- Performance Management
- Teamwork and Collaboration
- Strategic Work Planning and Prioritization
Timeline
Style Merchandise Manager
Macy's
10.2023 - Current
Operations Manager
TJX Companies, Marshalls
01.2017 - 09.2023
Area Sales Manager
Macy's
05.2006 - 01.2017
Associate of Science - Fashion Merchandising & Marketing
Bay State Jr. College
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