Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elaine Mikan

Winter Garden,FL
Elaine Mikan

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and exceeding sales targets at Igreja Por Amor. Skilled in customer service and sales strategies, adept at relationship building and upselling. Demonstrated ability to improve sales outcomes by over 20% through effective teamwork and collaboration.

Overview

2
years of professional experience

Work History

Igreja Por Amor

Sales Associate
05.2022 - 12.2023

Job overview

Greet and assist customers, offering advice and recommendations on products.

Address customer inquiries and resolve any issues or complaints promptly and professionally.

Ensure high levels of customer satisfaction through excellent service.

Actively engage customers to understand their needs and provide appropriate solutions.

Promote and sell products, driving sales to meet or exceed individual and store targets.

Maintain up-to-date knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Stay informed about new products, features, and promotions.

Educate customers on product usage, benefits, and features.

Assist in receiving, stocking, and organizing merchandise.

Ensure that shelves and displays are fully stocked and visually appealing.

Process transactions accurately and efficiently using the store’s POS system.

Handle cash, credit, and return transactions in accordance with store policies.

Set up and maintain product displays, ensuring they are neat and attractive.

Assist with in-store merchandising and promotional setups.

Work collaboratively with team members to achieve common goals.

Participate in team meetings and training sessions.

Be vigilant and proactive in preventing theft and ensuring the security of the store.

Follow all loss prevention and safety procedures.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Math and computer skills.

Customer-focused attitude with a friendly and approachable demeanor.

Attention to detail and strong organizational skills.

Availability to work flexible hours, including evenings, weekends, and holidays.

Education

Universidade Mackenzie
São Paulo - Brasil

Postgraduate from Quality And Inovation
07.2002

University Overview

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Cash Handling Accuracy
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Sales Strategies
  • Upselling
  • Guest Relations
  • Sales Training
  • Payment Processing
  • Inventory Tracking

Timeline

Sales Associate
Igreja Por Amor
05.2022 - 12.2023
Universidade Mackenzie
Postgraduate from Quality And Inovation
Elaine Mikan