Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elaine Mitchell

Lawrenceville,GA

Summary

I'm an ambitious Assistant Supervisor that will bring a friendly, outgoing nature, with over more than 12 years of excellent customer service, and management experience. I have a track record of developing, training a supported staff, with exceptional front desk and office experience. Meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs. Reliable and fast learner.

Overview

12
12
years of professional experience

Work History

CEO

Master of Designs Ent.
Lawrenceville, GA
01.2021 - Current
  • Developed and implemented strategic business plans to increase company profitability.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Developed strategies for improving customer service standards throughout the company.
  • Worked with client via email, phone and in-person to collect information to complete designs.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Represented the organization at conferences, events, and networking activities as needed.
  • Oversee the daily operations and ensured compliance with applicable laws and regulations.
  • Introduced innovative approaches that improved efficiency while reducing costs.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Assessed financial performance on a regular basis and identified areas for improvement.
  • Maintained open communication channels between suppliers to maximize efficiency and productivity.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Checked financial reports to confirm financial soundness and good operating margin.
  • Generated ideas to increase sales through creative promotions.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Created content for promotional materials, including brochures, flyers, and social media content.
  • Maintained relationships with key customers through regular communication.
  • Managed social media accounts and campaigns.
  • Analyzed market trends to identify potential opportunities for growth.
  • Built relationships with influencers in the industry for increased visibility.
  • Prepare and send proposals to prospective clients.
  • Monitored competitors' activities to keep up with industry trends.
  • Planned events such as webinars or seminars to engage customers.
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Resolved any issues or disputes related to shipments promptly and professionally.
  • Ensured that all customer orders were processed correctly and shipped on time.
  • Organized storage areas within the warehouse for easy access to products when needed.
  • Maintained detailed records of shipments including weight, cost, method of shipment.
  • Updated relevant databases with information concerning orders received or shipped out each day.
  • Performed regular audits on inventory levels to ensure accuracy of records.
  • Established transportation cost standards and economical shipping practices.
  • Analyzed customer feedback regarding order processing times to identify areas for improvement.
  • Prepared inventory for shipment by attaching tags and labels.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems to ensure proper storage and distribution of products.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Monitored cash flow to ensure sufficient liquidity.
  • Analyzed financial data to determine efficient use of resources.
  • Developed and managed financial plans for a variety of investments.
  • Analyzed sales activity to identify and correct cost errors or price discrepancies.
  • Balanced sales, reconciled cash, monitor online sales, and bank deposits.

Assistant Manager of Operations

Solo Auto Sale
Timmonsville, SC
02.2019 - 06.2023
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations in the office, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed cash intake with high accuracy and prepared daily bank deposits.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Helped team develop specialized projects, events, and promotions.
  • Motivated and led team members to work together to achieve targets.

Assistant Store Manager

BP Gas Station Service
Tucker, GA
03.2012 - 05.2015
  • Managed the day-to-day operations of the store, including customer service, inventory management, office data, and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise in the store.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise and gas to determine levels, expiration, sales, and loss.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize shift coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shortages.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared weekly schedules to verify proper shift coverage within fiscal guidelines.

Education

High School Diploma -

Richland Northeast High School
Columbia, SC
06-1999

Skills

  • Meeting Coordination
  • Travel Arrangements
  • Document Management
  • Calendar Management
  • Scheduling Appointments
  • Professional Phone Etiquette
  • Strong Interpersonal Skills
  • Client Relationship Building
  • File Organization
  • Expense Reporting
  • Mail Handling
  • Appointment Scheduling
  • Invoice Processing
  • Filing
  • Office Administration
  • Data Entry
  • Clerical Support
  • Reception Oversight
  • Scheduling
  • Business Administration
  • Credit and Collections
  • Professional and Mature
  • Phone Call Answering
  • Customer Service
  • Inventory Supplies
  • Insurance Eligibility Verifications
  • Confidential Document Control
  • Data Collection
  • Travel Planning
  • Time and Labor Control
  • Cash Deposit Preparation
  • Microsoft Office Suite
  • Account Reconciliation
  • Microsoft Excel
  • Risk Management
  • Scheduling and Calendar Management
  • Types {55} WPM
  • Supervising Staff
  • Multi-Line Telephone System Operation
  • Multitasking and Prioritization

Languages

English
Native/ Bilingual
Spanish
Elementary
French
Elementary

References

References available upon request.

Timeline

CEO

Master of Designs Ent.
01.2021 - Current

Assistant Manager of Operations

Solo Auto Sale
02.2019 - 06.2023

Assistant Store Manager

BP Gas Station Service
03.2012 - 05.2015

High School Diploma -

Richland Northeast High School

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Elaine Mitchell