Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Elaine Morales

Monmouth Junction,NJ

Summary

I am a dedicated Legal Assistant Professional with over 15 years of work experience . Demonstrating my hard work, focus and loyalty by utilizing my skills and knowledge to contribute to the company's success. I am highly motivated, detail oriented and skilled at multitasking. Experienced with legal research, drafting legal documents and assisting attorneys with case preparation. I have a strong background in administrative support and customer service. I am bilingual and proficient in various software's, delivering exceptional support in high-pressure environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Legal Assistant

Perez Family Law
11.2018 - Current
  • Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
  • Scheduled all meetings, hearings, depositions, mediations, settlement conferences and meetings with clients and witnesses.
  • Handled a high volume of phone calls, resolving issues promptly and providing excellent customer service.
  • Met with clients to conduct interviews and gain case information.
  • Took notes regarding witness testimony which were later used during settlement negotiations or trial proceedings.
  • Managed communication between counsel, clients and court.
  • Supported attorneys in client meetings with administrative assistance and documentation.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Assisted in preparing for hearings, mediations, arbitrations and trials by organizing evidence and witnesses.
  • Organized evidence to prepare for trial.
  • Drafted legal correspondence, motions, pleadings, legal briefs and statements in support of case preparation.
  • Proofread legal documents for accuracy prior to filing or distribution.
  • Filed documents with courts on behalf of attorneys.
  • Updated case management system with notes, data and reports.
  • Delivered or arranged delivery of documents to judges' chambers and other law firms.
  • Monitored deadlines associated with filing dates or responses due from opposing parties.
  • Processed client invoices and maintained records of payments.
  • Proficient in Microsoft Word, Adobe Acrobat, Cleo Manage, Cleo Grow, Easy Soft and a number of bookkeeping software's.

Customer Service Representative

Metro Salon
11.2016 - 11.2018
  • Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Communicated with clients and updated client records.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Logged details of customer service calls in computer system following correct protocols.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Performed data entry tasks accurately and in a timely manner.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Provided exceptional customer service to clients in fast-paced call center environment.

Receptionist Administrator

Juana's International Beauty
04.2015 - 11.2016
  • Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
  • Greeted and welcomed clients, customers, and visitors in a professional manner.
  • Provided excellent customer service to both internal and external customers via telephone or email communication.
  • Managed calendars to arrange schedules and appointments.
  • Responsible for maintaining electronic databases containing employee records and contact information.
  • Monitored office supplies inventory levels; placed orders when necessary.
  • Resolved escalated complaints and answered questions regarding policies and procedures.

Receptionist

Zuzanna's Esthetics
06.2013 - 04.2015
  • Greeted visitors warmly and ensured they had a positive experience.
  • Handled cash and credit card payments with accuracy.
  • Answered phones professionally in accordance with organizational protocols.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Maintained accurate records of all incoming calls, messages, and visitors.
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Assisted in resolving customer complaints and disputes.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Developed effective working relationships with clients to ensure satisfaction with services provided.
  • Managed daily calendar appointments for staff members.
  • Operated multi-line phone system efficiently while managing high call volume.

Receptionist Administrator

Roma's Beauty Salon
09.2011 - 06.2013
  • Provided excellent customer service to both internal and external customers via telephone or email communication.
  • Developed and maintained effective relationships with vendors and suppliers.
  • Monitored office supplies inventory levels; placed orders when necessary.
  • Processed incoming mail on a daily basis including sorting through packages and distributing them accordingly.
  • Handled confidential information with discretion and professionalism according to company policies and procedures.
  • Performed basic bookkeeping duties such as entering financial transactions into accounting system.
  • Operated and maintained printer, fax, and copier to perform office functions.

Customer Service Representative

Becker's School Supplies Inc.
01.2009 - 09.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and Confirmed appointments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Monitored office supplies by checking inventory and placing orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared weekly employee work schedules for team members.
  • Collected payments from clients and updated account balances.

Education

High School Diploma -

North Brunswick Township High School
North Brunswick, NJ

Paralegal Studies

Middlesex County College

Skills

  • Bilingual
  • Computer Proficiency
  • Excellent Phone Etiquette
  • Data Entry
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Customer Service
  • Dependable and Reliable
  • Multitasking
  • Adaptability and flexibility
  • Attention to detail

Certification

Notary Public

LANGUAGES

Spanish - Fluent

Timeline

Legal Assistant

Perez Family Law
11.2018 - Current

Customer Service Representative

Metro Salon
11.2016 - 11.2018

Receptionist Administrator

Juana's International Beauty
04.2015 - 11.2016

Receptionist

Zuzanna's Esthetics
06.2013 - 04.2015

Receptionist Administrator

Roma's Beauty Salon
09.2011 - 06.2013

Customer Service Representative

Becker's School Supplies Inc.
01.2009 - 09.2011

Paralegal Studies

Middlesex County College

High School Diploma -

North Brunswick Township High School

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