Elaine Mosqueda
San Bernardino,CA
Summary
A results-driven professional with over a decade of proven expertise in management and leadership within fast-paced environments. A diligent and passionate leader known for cultivating robust working relationships, assembling effective and collaborative teams, and consistently surpassing objectives. Thrives on the challenge of empowering teams and organizations to surpass their own expectations through comprehensive training, impactful coaching, attentive listening, and adept utilization of Situational Leadership principles.
Overview
11
11
years of professional experience
Work History
Area Manager
Amazon
San Bernardino, CA
10.2020 - 06.2023
- 2022 Outbound Ship Dock Area manager Ensured packages where loaded into trucks completing paperwork and documentation related to the shipments.
- Walked the floor and engaged the associates and see if they have any barriers .
- Safety Compliance and Associate Engagement: Conducted regular floor walks, engaging with associates to ensure strict adherence to safety protocols.
- Developed and implemented Safety Blitz initiatives aimed at reducing injuries by identifying areas requiring improvement and providing necessary support.
- Performance Tracking and Reporting: Orchestrated weekly recaps on shipments experiencing delays, analyzing root causes and implementing corrective measures to ensure timely dispatch to the trucks.
- Maintained a stringent focus on container closures, ensuring a 100% fill rate while ensuring closures only occurred within 5 minutes of the scheduled departure time, guaranteeing prompt loading of packages onto the trucks. I made sure Container closures had a fill rate of 100% and where not closed until 5 minutes before they were due to ensure the packages got on the truck.
- Associate Permissions Management: Spearheaded the Permissions Lost initiative, ensuring that associates cross-trained within the facility were assigned to alternative departments to prevent the loss of their permissions. This proactive approach ensured smooth operations and minimized disruptions caused by permissions discrepancies.
- Daily Planet Oversight: Demonstrated a commitment to operational excellence by diligently overseeing the Daily Planet process. Verified accurate coding for all individuals within the facility, promptly addressing any instances of time theft. Collaborated closely with Loss Prevention and HR to execute appropriate actions in response to such incidents.
- 2020 Promoted to Area Manager for Customer Returns . Launched 4 other C.R. sites in the area to decrease the turn around time on returns. Overseeing and managing the entire returns process . Responsible for effectively communicating and coordinating the returns process with vendors, customers, and internal employees. Maintained strong organizational skills, excellent communication abilities, and the ability to manage a team of employees involved in the returns process. Analyzed return data to identify trends, patterns, and opportunities for process improvement. Generate reports on return metrics, such as return rates, reasons for returns, and turnaround times, and present these findings to relevant stakeholders. This analysis helps in identifying areas for optimization, reducing returns, and enhancing customer satisfaction.
- As the leader of the Women @ Group at the sites, I spearheaded a range of professional development events tailored to enhance the skill sets and opportunities for associates. These events encompassed various activities such as mock interviews, resume assistance, and Excel classes, empowering participants to refine their job search techniques, improve their resumes, and enhance their proficiency in Microsoft Excel. The Women @ Group served as a platform for fostering growth, networking, and promoting career advancement among the associates.
Lead Process Assistant
Amazon ONT2 , LAX9 /SBD3 Cross-Dock
Fontana/ San Bernardino, CA
01.2012 - 09.2020
- During the building launch, I provided comprehensive support to associates, removing barriers and fostering productivity and quality. Through coaching and accountability measures, I ensured that all team members were performing at their best.
- A key responsibility involved promptly identifying and resolving freight jams by determining if specific freight sizes were the root cause. This allowed for timely resolution and minimized disruptions to operations.
- For the initial three months of launch, I successfully managed and operated the dock, manual pallets, and robots until the arrival of a Dock A.M. I also assumed shift management duties during the latter half of the day, training internal staff on administrative processes, work instructions, and procedures to ensure smooth and consistent company operations.
- To streamline inventory tracking, I created a QR code check-in system for scanners, eliminating the risk of losing inventory data during shifts. Additionally, I developed laminated filters to simplify destination changes and eliminate the need for handwritten signs.
- A strong emphasis was placed on driving safety within the department. I implemented daily cleanliness audits, introduced manual pallet audit sheets, and created maps of the facility to support the upkeep of 5S areas. Furthermore, I established an Outbound Spotlight Monitor program to recognize top performers in manual pallets, RWC, and the dock.
- Collaborating with the RME team, I facilitated the installation of water bottle holders on poles in manual pallet areas to mitigate spill or trip hazards. Additionally, I developed an Andon system for manual pallets, enabling water spiders to efficiently pick up pallets and problem solvers to assist associates in a timely manner.
- During peak operations, our AFE team achieved an impressive record of zero safety recordables/occupational incidents, resulting in significant cost savings of over $65,000 for each potential workers' compensation case in the state of California.
- Notable achievements during peak periods include processing a record-breaking 120,433 units on Cyber Monday at a rate of 215 UPH and achieving a total finished rate of 114.4% with a rate of 204.2 UPH. Similarly, on Black Friday, we processed 115,020 units at a rate of 201 UPH, achieving a total finished rate of 107.8% with a rate of 193.2 UPH.
- To improve efficiency, I implemented a dedicated 5S location in AFE for wireless scanner batteries, resulting in a 15% rate increase. Additionally, I organized weekly "Stepping Up to Leadership" classes for all shifts, fostering team-building and professional development among process assistants.
- Throughout my tenure, I propelled the AFE team to rank consistently as one of the top performers within the network during peak periods. I also devised an effective routing destination tag system for lost totes, significantly reducing dwell time and ensuring accurate routing.
- Within ICQA, I conducted daily cycle counts and handled amnesty bins and damaged items. I liaised with the hazmat team to address damages and managed vendor returns for liquidation and donations.
- In the Fresh department, I established a dedicated Fresh Drop-off zone to prevent misplacement of paper pick items, streamlining operations and maintaining product integrity.
- Addressing a concern in the AFE pack area, I worked diligently to replace unsanitary padded scanner holsters with updated, individualized holsters for each team member, ensuring a clean and hygienic work environment.
- Since 2017, I have successfully led Safety Blitz initiatives, planning and executing safety measures in collaboration with all departments.
- In 2014, I was promoted to Lead Process Assistant and became a member of Amazon's first Safety Committee at ONT 2. Together with the General Manager, I addressed unsafe pick mod issues and ensured adherence to safety protocols across the board.
- 2012 Started Amazon as a Tier 1 in Outbound and got promoted quickly as a Seasonal Process assistant.
District Manager
Hollywood Video
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- Handling scheduling, supervising and training staff to ensure smooth operations.
- Keeping a watchful eye on physical security measures to safeguard our assets.
- Reporting any policy or procedure breaches to leadership for prompt action.
- Conducting internal theft investigations to maintain a secure environment.
- Keeping tabs on various processes and conducting compliance audits.
- Taking care of data entry and maintaining accurate documentation.
- Managing Gatehouse operations to ensure a secure entry point.
- Directly overseeing a team of store managers, I am responsible for the indirect supervision of a workforce consisting of over 200 associates. Through effective guidance and support, I empower both store managers and associates to achieve their full potential, contributing to the overall success of the organization.
- Recognizing the importance of safety in the workplace, I took the initiative to lead safety training classes for both new hires and experienced team members. By instilling a culture of safety and risk mitigation, I helped create a secure and conducive working environment for all employees.
- In my role as the hiring store manager for the Inland Empire district, I played a crucial role in talent acquisition and management. By employing strategic recruitment strategies and conducting thorough hiring processes, I ensured that we brought onboard skilled and qualified individuals who aligned with our organizational values and objectives.
- Moreover, I forged a valuable partnership with the San Bernardino school districts, enabling students to gain practical work experience while earning school credits. This initiative not only provided students with invaluable opportunities for growth but also resulted in significant cost savings, estimated at over $55,000 per store.
- Overall, my focus on leadership, effective communication, and operational excellence allows me to drive the Hollywood experience throughout our organization while simultaneously fostering partnerships and creating impactful opportunities for both our employees and the broader community.
Education
Volunteer
Devore Animal Shelter
Devore , California High School Diploma -
Cajon High School
San Bernardino, CATimeline
Area Manager
Amazon
10.2020 - 06.2023
Lead Process Assistant
Amazon ONT2 , LAX9 /SBD3 Cross-Dock
01.2012 - 09.2020
District Manager
Hollywood Video
-
Volunteer
Devore Animal Shelter
High School Diploma -
Cajon High School