Elaine Ortiz
Bronxville,NY
Summary
Adept at multitasking and organization, I excelled at the Institute for Family Health by enhancing patient care through expert venipuncture and compassionate interaction. My proficiency in medical records management and adherence to HIPAA compliance significantly improved patient satisfaction and operational efficiency, showcasing my ability to thrive in fast-paced medical settings.
Personable and attentive, committed to providing high-quality patient care. Possesses foundational knowledge of venipuncture techniques and infection control, paired with proficiency in handling and labeling specimens. Aiming to make positive impact on patient experiences and contribute to efficient clinic operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Institute for Family Health
12.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Conducted venipuncture and other CT procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Education
Bachelor of Science - Nursing
Helene Fuld College of Nursing
New York, NY08-2027
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Data entry
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Skin puncture
- Medical records management
- Hemoglobin testing
- Medical office administration
- Quality assurance
- Medical records maintenance
- Medical testing
- Medical records review
- Diagnostic testing
- Personal protective equipment usage
- Health and safety
- Medical terminology
- Emergency response training
- Sanitation and sterilization
- Venipuncture and capillary puncture
- Anatomy and physiology
- Laboratory procedures understanding
- Proper labeling
- On-site testing
- Blood transfusions
- Blood collection
- Blood component separation
- Specimen collection and storage
- Multi-sample collection
- Therapeutic phlebotomy
- Butterfly venipuncture
- Finger stick method
- Certified in CPR/AED
- CPR/AED
- Phlebotomy technician
- Multitasking
- Sample collection
Certification
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
- [State] Driver's License
- Infection Control Certificate - Various accredited organizations.
- CPR/AED Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- EKG
Languages
French
Elementary
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Office Assistant
Institute for Family Health
12.2022 - Current
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
- [State] Driver's License
- Infection Control Certificate - Various accredited organizations.
- CPR/AED Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- EKG
Bachelor of Science - Nursing
Helene Fuld College of Nursing
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