ELAINE PFEFFER
Philadelphia,Pennsylvania
Summary
Results-oriented professional with 24+ years of experience and a proven knowledge of scheduling, patient safety, and clinical services. Aiming to leverage my skills as a medical assistant along with continuing education to fulfill the current role in your company. . Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction in the MICU through effective communication and organizational skills and teamwork as a unit.
Overview
24
24
years of professional experience
1
1
Certification
Work History
MICU Unit Secretary
Abington Hospital -Jefferson Health
Abington, Pennsylvania
07.2022 - Current
- Facilitated communication between parents and guardians, nurses, physicians, social workers. regarding any changes or updates in a patient's condition.
- Demonstrated excellent customer service skills while interacting with patients, families, visitors and other healthcare providers in a professional manner.
- Provided assistance with discharge planning process by obtaining necessary documents from external sources when required.
- Prepared documents such as discharge summaries, lab results, treatment plans. for review by physicians or nurses.
- Greeted patients upon arrival in the MICU unit and provided necessary information.
- Managed daily operations of the MICU unit, including staffing schedules and workflow management.
- Maintained confidentiality of all patient information at all times according to HIPAA guidelines.
- Monitored stock levels of supplies and equipment in the MICU unit and ordered additional items as needed.
- Adhered to departmental policies and procedures regarding safety standards and infection control protocols.
- Reviewed patient records to check accuracy of information and implement updates.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Medical Assistant
DR. JOSEPH JELEN
Philadelphia, PA
11.2014 - 12.2021
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Contact medical facilities or departments to schedule patients for tests or admission
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Show patients to examination rooms and prepare them for the physician
- Prepare and administer medications as directed by a physician
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Clean and sterilize instruments and dispose of contaminated supplies
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Set up medical laboratory equipment
- Change dressings on wounds
- Inventory and order medical, lab, or office supplies or equipment
Medical Assistant
DR JOSEPH RYBICKI FAMILY PRACTICE
Philadelphia, PA
07.2011 - 09.2014
- Greet and log in patients arriving at office or clinic
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Show patients to examination rooms and prepare them for the physician
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare and administer medications as directed by a physician
- Clean and sterilize instruments and dispose of contaminated supplies
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Contact medical facilities or departments to schedule patients for tests or admission
- Set up medical laboratory equipment
- Change dressings on wounds
- Inventory and order medical, lab, or office supplies or equipment
- Schedule appointments for patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
Medical Assistant
DR. LEIGH ROBERTS
Philadelphia, PA
11.2000 - 11.2009
- Greet and log in patients arriving at office or clinic
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Show patients to examination rooms and prepare them for the physician
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Prepare and administer medications as directed by a physician
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
- Perform routine laboratory tests and sample analyses
- Change dressings on wounds
- Set up medical laboratory equipment
- Clean and sterilize instruments and dispose of contaminated supplies
- Schedule appointments for patients
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Inventory and order medical, lab, or office supplies or equipment
- Contact medical facilities or departments to schedule patients for tests or admission
- Interview patients to obtain medical information and measure their vital signs, weight, and height
Education
Medical Assistant certification - healthcare
DELEWARE VALLEY ACADMEY OF MEDICAL AND DENTAL ASSISTANTS
PHILADELPHIA, PA09.2000
High School Diploma -
PARKWAY PROGRAM HIGH SCHOOL
PHILADELPHIA, PA06.1994
Some College (No Degree) -
Community College of Philadelphia
Philadelphia, PASkills
- Healthcare software
- Patient confidentiality
- Medical terminology proficiency
- Adaptable to change
- Strong communication skills
- Prioritizing tasks
- Administrative support
- Multitasking
- Team collaboration
- Documentation review
- Effective communication
- Medical records verification
- Time management
Certification
American Registry of Medical Assistants
References
References available upon request
Affiliations
- previously was apart of Resilience & Wellness Committee at Abington Hospital
- Currently joined the Diversity ,Equality ,Inclusion and Belonging Council at Abington Hospital
- Actively Participate and attend the MICU Unit Council
References
References available upon request.
Timeline
MICU Unit Secretary
Abington Hospital -Jefferson Health
07.2022 - Current
Medical Assistant
DR. JOSEPH JELEN
11.2014 - 12.2021
Medical Assistant
DR JOSEPH RYBICKI FAMILY PRACTICE
07.2011 - 09.2014
Medical Assistant
DR. LEIGH ROBERTS
11.2000 - 11.2009
American Registry of Medical Assistants
Medical Assistant certification - healthcare
DELEWARE VALLEY ACADMEY OF MEDICAL AND DENTAL ASSISTANTS
High School Diploma -
PARKWAY PROGRAM HIGH SCHOOL
Some College (No Degree) -
Community College of Philadelphia
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