ELAINE PHAN, MBA
Summary
HR and People Operations professional with experience leading HR transformation, employee engagement, onboarding, recruiting, benefits administration, and cross-functional collaboration within fast-paced and mission-driven organizations. Skilled in stakeholder alignment, organizational communication, and implementing people-focused strategies that improve operational efficiency and employee experience. Passionate about building positive workplace cultures that support both business growth and employee success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of HR
Hammoq, Inc.
02.2022 - Current
- Led organization-wide HR transformation initiatives across onboarding, payroll, and employee engagement.
- Implemented HRIS and communication platforms including ADP and Workable.
- Onboarded the organization with several HR/communication platforms including ADP and Workable
- Executed payroll using Gusto and eventually ADP and CBR.
- Advised leadership on policy and compliance
- Managed the companywide benefits system. Liaised with insurance brokers to find the best solution for Hammoq
- Collaborated cross-functionally with finance, operations, recruiting, and leadership teams
- Improved onboarding efficiency for W-2 and 1099 employees
- Launched an internal HR portal to improve employee access to HR resources and communication
HR Transformation Consultant
DELOITTE
08.2021 - 02.2022
- Analyzed existing company HR policies to ensure equality, diversity, and inclusion plays a role on a global scale
- Created global Employee Resource Groups to promote causes by region
- Stabilized existing HR communications methods during hiring and first year of employment
- Supported Deloitte’s Graduate Program through training and professional development initiatives
- Researched what partners and clients were doing in terms of DEI
- Developed internal and external communication strategies aligned with organizational values
- Hosted events and coordinated webinars with various vendors and speakers support team morale during COVID
- Tracked HR initiative metrics and contributed to annual HR progress reporting
Executive Assistant
STIBO SYSTEMS
02.2020 - 02.2022
- Supported 5+ executives (in different countries and time zones) in calendar management, travel bookings, and meeting schedules
- Communicate and coordinate with various vendors
- Emphasized communication with each relationship to create a direct line for open interactions
- Worked closely with HR, benefits, operations, compensation, payroll and recruitment teams to ensure data management and reporting needs are met
- Created programs to promote employee interaction to create an inclusive and fun work culture and environment
- Assisted in establishing a Diversity and Inclusion Team to promote Diversity, Equity, and Inclusion within the workplace.
HR Strategies Director
WHOLESALE AND LIQUIDATION EXPERTS
02.2019 - 02.2020
- Stabilized existing HR communications methods & created and implemented new processes within recruiting, hiring, scheduling, and training. Trained HR employees to adapt to a new hiring method
- Executed performance reviews and developed targeted measurements to ensure employees met goals
- Developed a paid “Intern and Education” program to expose college students to a work environment
- Worked with new HR app development for employees and managers to use for data tracking throughout the week
- Responsible for supporting and transitioning the workforce and coordinating HR policy and program integrations for mergers & acquisitions, in partnership with the HR Integrations Manager
HR Assistant
UPS
05.2018 - 02.2019
- Strong knowledge of HR Information Management Systems (GEMS/iGEMS and My Talent Center)
- Managed full employee lifecycle including sourcing, recruiting, assessing, interviewing, engaging, onboarding, and benefits management. Prepared all hiring paperwork including I-9 authorizations, background checks, and international work visas
- Created spreadsheets and used V-Lookups to organize various information regarding start dates, time requests, and performance management updates. Delivered feedback to applicants regarding next steps or denial letters
- Consulted with hiring managers to formulate job definitions, compensation, and benefits to create new positions to add value to various departments, and consolidated criteria for candidate selection.
- Strategized with department on streamlining processes for hiring and onboarding for the UPS Summer Internship program
HR Communications Specialist
IKEA GROUP
12.2017 - 05.2018
- Served as employee relations specialist and navigated team members through difficult situations.
- Ensured the company developed and retained top talent at all levels to promote growth and good company morale.
- Delivered all benefits information and applicable resources to participants of health coaching program
- Led various “lunch and learn” trainings for internal development and team building.
Education
MBA - HR/Financial Strategy Management
Emory University
Bachelor of Arts - Communications
Kennesaw State University
Skills
HR Operations & Administration
Employee Relations & Engagement
Recruiting & Talent Acquisition
Onboarding & Offboarding
Benefits & Payroll Administration
HRIS & Systems Implementation
HR Transformation & Process Improvement
Cross-Functional Collaboration
Compensation & Performance Management
Diversity, Equity & Inclusion (DEI)
Organizational Communication
Policy & Compliance Support
Workforce Planning & Talent Development
Project Management & Stakeholder Alignment
Certification
- HR Management & Analytics Certification: Unlock the Value of Human Capital, University of Pennsylvania: Wharton Aresty Institute of Executive Education
- Inclusive Leadership Certification: The Power of Workplace Diversity, University of Colorado System
Volunteer Experience
- Mercy Gifts, 2024, Current, Board Member
- Riverside Church, 2024, Current, Worship team member
- SMDP Outreach, 2024, Current, Board Member
- Grace Church Abu Dhabi, 2021, 2023, Worship team member, Volunteer server
- Passion Kids, 2015, 2019, Sunday School teacher, Worship Leader
- Meals on Wheels Atlanta, 2018, 2021, Partnership liaison for local businesses, Packed and delivered boxes during COVID during volunteer shortage
HR Systems & Technologies
• ADP Workforce Now – HRIS implementation, payroll administration, benefits management
• Workable – Recruiting coordination and applicant tracking
• Gusto – Payroll processing and employee onboarding
• Workday – HR operations and employee data management
• Salesforce – Reporting, workflow tracking, and cross-functional collaboration
• PurelyHR – Employee records and HR administration
• Microsoft Office & Google Workspace – Reporting, documentation, presentations, and team collaboration
• Advanced Excel – V-Lookups, employee tracking, and workforce reporting
Timeline
Head of HR
Hammoq, Inc.
02.2022 - Current
HR Transformation Consultant
DELOITTE
08.2021 - 02.2022
Executive Assistant
STIBO SYSTEMS
02.2020 - 02.2022
HR Strategies Director
WHOLESALE AND LIQUIDATION EXPERTS
02.2019 - 02.2020
HR Assistant
UPS
05.2018 - 02.2019
HR Communications Specialist
IKEA GROUP
12.2017 - 05.2018
MBA - HR/Financial Strategy Management
Emory University
Bachelor of Arts - Communications
Kennesaw State University