Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elaine Powers

East Patchogue

Summary

As an adept Sales Consultant, I have a well-rounded background in customer service and refined talents in sales and marketing, which make me an ideal fit for the position. Additionally, I am a proven expert in customer service skills and a consistent collaborator. My previous roles have strengthened my abilities in decision-making and leadership, as well as my focused attention to detail and high accuracy. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care.

Overview

27
27
years of professional experience

Work History

BDC Representative/Internet Sales

Browns Automotive
01.2024 - Current
  • Identified and executed appropriate strategies for business success.
  • Utilized consultative selling skills to identify key trends.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to event marketing, sales and brand promotion.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Personal Driver

ELP Transport
01.2017 - Current
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Utilized various computer devices and systems for more competent navigation.
  • Engaged in polite conversation when appropriate to encourage passenger comfort.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Protected well-being of passenger by adjusting appropriately to changing environmental conditions like harsh weather and traffic.
  • Followed applicable traffic regulations and traffic laws.
  • Helped passengers with luggage, collected fares and politely answered questions.

Service Assistant

Lucid Motors
08.2023 - 02.2024
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

BDC Representative

Nissan 112
10.2021 - 05.2023
  • Utilized consultative selling skills to identify key trends.
  • Recorded accurate and efficient records in CRM (Reynolds and Reynolds).customer database.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales by 40% with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to event marketing, sales and brand promotion.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Service Advisor

Artie's Auto Repair
02.2017 - 03.2020
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.

Correctional Officer

Broward Sheriff's Office
05.2012 - 01.2017
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Interviewed inmates to obtain information and assess needs.
  • Coordinated with other law enforcement personnel to exchange information.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Administered drug tests to inmates.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.

Membership Director

Lauderdale Yacht Club
07.1998 - 10.2004
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new Member relationships.
  • Demonstrated products to show potential members benefits and advantages and encourage purchases.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Resolved problems with high-profile Members to maintain relationships.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support, and Member engagement strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with Members to identify selling hurdles and offered insight into best remedy.
  • Organized promotional events and interacted with membership to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase sales.

Education

Associate of Science - Travel And Hospitality

Art Institute of Fort Lauderdale
Fort Lauderdale, FL
03-1999

Skills

  • Goal oriented
  • CRM software
  • Customer retention
  • Contract negotiation
  • Time management abilities
  • Merchandising proficiency
  • Strategic planning
  • Multitasking
  • Account management
  • Organizational skills
  • Social media marketing
  • Problem-solving aptitude
  • Revenue growth
  • Professionalism
  • Customer satisfaction
  • Adaptability and flexibility

Accomplishments

  • Top BDC Sales Representative 2024

Timeline

BDC Representative/Internet Sales

Browns Automotive
01.2024 - Current

Service Assistant

Lucid Motors
08.2023 - 02.2024

BDC Representative

Nissan 112
10.2021 - 05.2023

Service Advisor

Artie's Auto Repair
02.2017 - 03.2020

Personal Driver

ELP Transport
01.2017 - Current

Correctional Officer

Broward Sheriff's Office
05.2012 - 01.2017

Membership Director

Lauderdale Yacht Club
07.1998 - 10.2004

Associate of Science - Travel And Hospitality

Art Institute of Fort Lauderdale

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Elaine Powers