ELAINE RAGIN-BROWN
New York,NY
Summary
Committed and results-oriented willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
18
18
years of professional experience
Work History
Administration / Medical Billing
NEW HOPE FERTILITY CENTER
New York
06.2023 - Current
- Managing the facility database of 100+ service users, ensuring information security compliance with HIPAA guidelines
- Working closely with cow-workers in delivering presentations and at times leading technical calls of engagements
- Perform CPT and ICD-10 codes and modifiers to ensure accurate billing were following for an average of 70 patients records per day.
Cashier/Customer Service
BED BATH & BEYOND
New York
09.2020 - 04.2023
- Assist customers with self-checkout with purchases
- Perform all cash and credit transactions
- Assist in customer service with returns and exchanges
- Restock and replenish merchandise on the sales floor.
Customer Service Coordinator
TOURNEAU TIME MACHINE
New York
10.2007 - 04.2020
- Provided clerical and administrative support
- Handled all administrative aspects of the sale including paperwork to establish service accepting customer payment and filling complete orders
- Engaged in a professional manner with management, staff, and customers
- Assisted customers on telephone with status and location of watch repair
- Signed for and received completed watch repairs from watchmakers
- Entered all manufacturer and store estimates into service program
- Answered phones and routed calls to appropriate departments as needed
- Prepared invoices for the Service Managers approval and forwarded to accounts payable
- Contacted manufacturers for approximate completion date for watch repair.
Sales Associate
UNITED COLORS OF BENETTON
07.2007 - 10.2007
- Assisted customers on sales floor with purchases
- Processed new merchandise in a timely, organized manner
- Met and exceeded expected sales goals
- Performed all cash and credit card transactions
- Ensured all damaged/defective goods are claimed within corporate guidelines
- Communicated with appropriate personnel regarding shipment errors/delays.
Sales Associate
NEW YORK & COMPANY
New York
11.2005 - 07.2006
- Followed established policies and procedures for verifying payment and ensuring accuracy
- Interacted with all types of customers to understand their needs and preferences, answered their questions, and helped them to find products.
Education
Certificate Medical Billing -
MANHATTAN INSTITUTE
01.2006
Associates of Arts in Human Services -
TOURO COLLEGE
06.1995
Skills
- Billing and Collection Procedures
- Customer Service
- Payment Posting
- Invoice Processing
Timeline
Administration / Medical Billing
NEW HOPE FERTILITY CENTER
06.2023 - Current
Cashier/Customer Service
BED BATH & BEYOND
09.2020 - 04.2023
Customer Service Coordinator
TOURNEAU TIME MACHINE
10.2007 - 04.2020
Sales Associate
UNITED COLORS OF BENETTON
07.2007 - 10.2007
Sales Associate
NEW YORK & COMPANY
11.2005 - 07.2006
Certificate Medical Billing -
MANHATTAN INSTITUTE
Associates of Arts in Human Services -
TOURO COLLEGE
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