Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

ELAINE RICCO

Medina,NY

Summary

Accomplished Office Manager with a proven track record at Greater Fort Lauderdale Heart Group, enhancing team productivity by over 30% through effective delegation and workflow oversight. Expert in Microsoft Excel and adept at fostering professional communication, I excel in streamlining operations and improving customer satisfaction through innovative feedback systems.

Overview

32
32
years of professional experience

Work History

Administrative Assistant

Monro Corp
04.2015 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Office Manager

Broward Heart Specialists
09.2012 - 08.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Office Manager

Greater Fort Lauderdale Heart Group
12.1988 - 08.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Education

High School Diploma - Business

Nazareth Academy
Rochester, NY
06.1974

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Clerical Support
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Professional Communication
  • Scheduling and calendar management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Verbal Communication

Timeline

Administrative Assistant

Monro Corp
04.2015 - 03.2021

Office Manager

Broward Heart Specialists
09.2012 - 08.2015

Office Manager

Greater Fort Lauderdale Heart Group
12.1988 - 08.2012

High School Diploma - Business

Nazareth Academy

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ELAINE RICCO